Job Description

ABOUT THE UPCYCLED FOOD ASSOCIATION

The Upcycled Food Association (UFA) is the only industry association dedicated to catalyzing the upcycled economy to prevent food loss and waste across the entire supply chain. UFA is the hub of the upcycled industry, fostering a vibrant community, delivering cutting-edge research and driving consumer awareness of upcycled products and ingredients. UFA Membership comprises pioneering consumer goods companies, retailers, ingredients suppliers and food system change makers from around the world. With a flagship third-party verified program, Upcycled Certified™, companies demonstrate how products can prevent food waste, and showcase positive impact to their buyers and consumers. 

We are looking for someone to join our team as the Member Relations Manager. The Member Relations Manager is a pivotal, high-visibility role at UFA that works daily with leaders in the upcycling movement. The ideal candidate is energetic and passionate about food systems sustainability, is systems-minded and a concise communicator and has demonstrated experience cultivating relationships across diverse stakeholders groups. 

ROLE OVERVIEW:

The Member Relations Manager is responsible for the strategic and operational administration of UFA’s  membership relations, including recruitment and retention of members, member services, and marketing of the membership program to ensure growth. Goals include but are not limited to increasing the number of new members, securing member retention and driving member adoption of the Upcycled CertifiedTM Program. The Member Relations Manager oversees the prospect and membership database, designs membership benefits and engagement opportunities, observes and analyzes member trends and feedback, and regularly communicates with members. This position has one direct report and is responsible for ensuring the quality of that team member’s work, while also providing training and mentorship. The Member Relations Manager has a broad understanding of the food and beverage industry and is passionate about food systems sustainability. 

RESPONSIBILITIES:

Membership Recruitment and Engagement  (~50%):

• Develop goals and action plans with the CEO for membership development and retention, including corporate sponsorships.
• Maintain regular member outreach by developing,  updating, and ensuring effective and broad distribution of information to current members and prospective members.
• Responsible for the achievement of membership program mission, goals, and financial objectives.
• Cultivate and steward key relationships with other associations and business organizations to ensure a steady pipeline of new member cultivation opportunities from a diverse set of partners.
• Gather good practice case studies across all membership for marketing and communication use.
• Strategically manage member accounts with Upcycled Certified products and ingredients and work cross functionally with Upcycled Certified Program Manager to drive adoption of certification programs within membership.
• Represent UFA at 3-4 industry trade shows and events per year.

Program  & Service Development (~ 20%):

• Develop and implement strategies for retention of existing members and recruitment and cultivation of new members, including the creation of new member benefits and regular solicitation of member feedback.
• Create effective partnerships among UFA staff, Board and external stakeholders to start new initiatives.
• Oversee management and execution of new and existing programs,  including networking, webinar series, membership committees, research dissemination, buyer-supplier tools, and other services as needed. 
• Support brainstorming and implementing event plans and concepts and represent UFA at industry events. 

Member Services Reporting & Oversight (~20%):

• Ensure that evaluation systems are in place related to goals and objectives and report progress to the leadership team.
• Provide analysis of existing programmatic and membership materials as well as membership retention rates and opportunities for improvement.
• Oversee all aspects of the new members’ application process ensuring that new members receive prompt and high quality service.
• Evaluate systems and procedures for serving current members and develop and oversee implementation of process improvements by drafting SOPs and leveraging automation. 

Other Duties as assigned (~10%):

• Undertakes special projects as applicable to membership cultivation and retention

IDEAL COMPETENCIES, SKILLS & EXPERIENCE:

• Possesses a strong understanding of the food and beverage  industry and preferably the upcycled foods industry to help educate and influence the industry.
• Self-driven with an accountability mindset and a strong sense of urgency when needed. Able to thrive in a highly independent fast-paced environment.
• Resourceful, meticulous & highly organized, with creative problem-solving skills.
• A natural connector and skilled networker.
• Clear, concise and compassionate communicator.
• Excellent and active listener who can quickly gather, synthesize, and act on feedback from diverse sources.
• Direct report management experience. 
• Systems competency in Google Drive and Microsoft Suite, proficiency with spreadsheets and presentation software,  Slack, familiarity with customer relationship management systems such as Hubspot, MailChimp

THIS OPPORTUNITY IS FOR:

• For someone interested in working to combat the climate crisis 
• For someone excited by being a part of a rapidly growing global environmental movement 
• For someone who believes consumers hold the key to solving the climate crisis
• One for which women, Black, Indigenous, People of Color, and LGBTQIA+ are encouraged to apply 
• One for which all ages are encouraged to apply 
• One for which no identity variables whatsoever will be used to discriminate

COMPENSATION:

• This is a 100% remote, full-time, exempt position working Monday through Friday. The non-negotiable starting salary is $72,500 per year. Our benefit package includes:
  • $250 per month health reimbursement
  • 401k savings w. 3% match
  • $50 per month home office stipend
  • Unlimited PTO

How to Apply

• Application Close Date: 1/13/23
• First Interview:  1/19/23 - 1/20/23, 15 minute phone call
• Second Interview: 1/24/23 - 1/25/23, 1 hour panel interview 
• Third Interview: 1/30/23-1/31/23, 1 hour panel interview, incl. strategic exercise
• Offer Extended: 2/1/23
• Preferred Start Date: 2/13/23

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: food systems, relationships, and Sustainability. Salaries: 60,000 - 80,000.

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