Full-Time Manager, Product Support
Job Description
What We’ll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You’ll Bring:
- 6+ years of experience leading people and working in the LNP industry
- In depth knowledge of ASR, Broadband, and LSR Loop Service. This can include ASR order types such us ethernet, transport, EVCs or LSR Loops request types like DB and EB.
- Significant attention to detail and excellent project management skills.
- Excellent communication skills (written and verbal), organizational skills, and time management skills required.
- Sense of urgency and the ability to discern and be concerned with sensitive customer issues.
- This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your development in:
- Using of the Microsoft Office suite (including Excel, Word, Outlook, and PowerPoint).
- The ability to interpret and quantify data that represents changes in processes and provide feedback to stakeholders to improve, fix or discontinue.
Impact You’ll Make:
- Develop and motivate direct reports to their potential to ensure the highest productivity possible. You will be create a supportive and inclusive environment for the team to excel.
- Responsible for both personal and team goals to achieve departmental and corporate initiatives.
- Represent our customers, strategic accounts. Establish and maintain excellent relationships within strategic accounts.
- Monitor processes that impact both customers and internal costs for improvement opportunities.
- Manage a team of 3 to 4 associates.
- In the 1st 90 days, you will work with current team manager for a hour per day to transition activities. You will also learn about the customers of the business
- The role will report to the Senior Director of Customer Support.
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
How to Apply
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