Job Description

Thompson Coburn, a large full-service law firm with offices in seven (7) cities across the U.S., is in search of a full-time Manager of End-User Computing to join one of its St. Louis office. With over 400 attorneys and experience in 50 areas of law, Thompson Coburn is regularly recognized for providing clients with outstanding value and service. Driven by our core values of integrity, innovation and diversity, we collaborate and work in a welcoming, fast-paced, and inclusive environment.  If you are looking for an opportunity to advance your career with a leader in the legal industry, then this might be an exciting opportunity for you!

Under supervision of the Hybrid Cloud Infrastructure Director, the Manager of End-User Computing (EUC) will be responsible for overseeing the delivery of EUC services and support, including implementing and maintaining policies, procedures, and standards related to EUC, and developing strategic vision for EUC. This role will work closely with the IT management team to ensure technology changes are properly transitioned, maintained, and supported in the Firm’s production environment. The person selected for the position must have strong leadership and technical skills and accustomed to working in a fast-paced environment. This exempt position is eligible for a flexible hybrid-remote work schedule.

Job Responsibilities:

• Leads the firm’s effort in building a modern enterprise end-user computing environment.
• Align EUC strategy with organizational goals.
• Manages, directs and supports direct reports with a focus on team leadership, operational excellence, and continuous improvement.
• Proactively and actively manages vendor service delivery and relationships.  Responsible for monitoring the agreed-upon service level agreements with applicable vendors, raising variances with vendors as needed, budget execution, and holding vendors accountable to the service level provided.
• Develops and maintains superior IT services through effective use of configuration management, incident management, crisis management, knowledge management, problem management, and change management.
• Provides performance-related coaching and feedback to direct reports.  Formally reviews and evaluates the performance and work of team members; prepares performance evaluations and recommends compensation adjustments.
• Contributes to the annual operating and capital expenditure budget planning process.
• Contributes to and develops IT policies, procedures, and best practices.
• Forges business partnerships, in person, and remotely when working from home, that help drive the IT Hybrid Cloud strategy forward, taking a customer service approach with internal and external customers.
• Supports and uses Project Management methodologies to accomplish operational and strategic initiatives.
• Coordinates the effective distribution of work across teams and engage additional resources as needed through recruitment or strategic outsourcing.
• Leads the professional development of direct reports by way of providing on-the-job-training, endorsing the pursuit of certifications and ongoing training, and making appropriate project assignments.
• Maintains a thorough understanding of the use of the Firm’s information technology and policies and their application in a legal environment, as well as, have a security first approach to analysis, design, and implementation.

Job Requirements:

• Ability to work autonomously; capable of prioritizing work, resolving issues, and where necessary, escalating issues with recommendations for resolution.
• Ability to leverage automation and workflows to manage routine tasks.
• Ability to collaborate using modern technological methods (e.g., Microsoft Teams) as requested by management.
• Ability to apply the industry’s best practices within a legal ecosystem.
• Must have the ability to contribute and provide constructive feedback in a positive tone, work in a team-oriented manner, and exhibit a collaborative leadership style with strong facilitation, negotiation, and persuasive interpersonal skills.
• Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
• Excellent organizational skills with the ability to prioritize and meet changing deadlines and requirements.
• Excellent communication, interpersonal skills with the ability to communicate effectively with all levels.
• Strong team player with the ability to collaborate well with others.
• This is a full-time position which requires working a minimum of 40 hours on a regular basis. Oftentimes, it may also require working outside of normal business hours to ensure completion of position requirements.
• Ability to assess business impact of incidents, problems, and crises in order to prioritize and resource ideal solutions.
• Ability to process routine daily functions while being able to resolve sensitive issues and complex assignments utilizing above average critical thinking skills.
• Demonstrated ability to facilitate and lead technical work groups involving multiple specialties in support of system solution development and implementation.
• Must have the ability to identify and establish standard processes, identify and track Key Performance Indicators, and manage personnel to achieve key metrics.
• Must possess a high level of professionalism and interpersonal skills to be able to work well with employees at all levels within the organization and maintain all information in the strictest of confidence. Required to use tact and diplomacy when dealing with others.
• Must have ability to read, write and communicate fluent English; ability to compose documents in the appropriate business style using correct grammar and spelling; ability to communicate clearly using proper grammar and diction over the telephone.
• Must possess attention to detail, ability to balance multiple projects and have strong time management skills.
• Must have ability to reason and apply common-sense understanding to situations encountered.
• Ability to travel as necessary.
• The physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of the position. These include being both mobile and stationary throughout the work-day and having the ability to transport up to 50 pounds and being able to operate a computer and other business equipment found in the office.

Experience and Education Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field and/or equivalent relevant professional experience with subject matter expertise in core technologies required.
• A minimum of five (5) years of leadership experience supervising direct reports required.
• A minimum of ten (10) years of experience with Microsoft EUC technologies including Microsoft Endpoint Configuration Manager, Intune, and Windows Update for Business required.
• A minimum of ten (10) years of experience supporting a Windows enterprise desktop environment required.
• A minimum of three (3) of years of experience with Citrix VDI as an administrator required.
• A minimum of (five) 5 years of experience with Active Directory and GPO administration required.
• A minimum of two (2) years of experience with Azure Active Directory as an administrator preferred.
• A minimum of eight (8) years of experience with enterprise application support and use of enterprise monitoring and management tools preferred.
• Experience with, and champion of, ITSM/ITIL service management methodology.

Thompson Coburn LLP is a large, full service, multi-state firm with offices in Chicago, Dallas, Los Angeles, New York, St. Louis, Southern Illinois, and Washington D.C. At Thompson Coburn, our behavior and the expectations we have of ourselves are guided by the values that we hold in the highest regard: integrity, a passion for excellence, a focus on serving the client, a value of diversity, innovation, creativity, trust, and loyalty. Within the Firm, we value each other as people and colleagues. In addition to the exceptional working environment and a competitive salary, Thompson Coburn provides the following benefit options to qualifying employees:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance & ADD policies
• Short & Long Term Disability Insurance
• Paid Parental Leave
• 401(k) Profit Sharing plans
• Parking/Transportation Stipend
• Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement)
• Paid Holidays
• Paid Vacation Time
• Employee Assistance Program (EAP)
• Employee Wellness Program
• Tuition Reimbursement
• College Savings Plan Deductions (529 Plans)
• Long Term Care

Equal Opportunity Employer M/F/D/V

How to Apply

Job Types: Full-Time. Salaries: Not Disclosed.

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