Job Description

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home – TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film. 

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.  

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

Manager, Industry Services

Contract 

Full-time 

Industry

Reporting to the Senior Manager, Industry Sales + Services, the Manager, Industry Services is accountable for strengthening TIFF’s growing festival Industry audience through pass sales and event promotion. They will deliver a high level of customer service and develop communication strategies for professionals while working closely with internal teams to ensure all audience-facing systems meet the needs of TIFF’s clients.

RESPONSIBILITIES:

• Overview of responsibilities Manage all levels of Industry accreditation process from inception to completion for the festival
• Support revenue flows of industry pass sales to meet departmental revenue targets and generate weekly reports on progress.
• Maintain and improve database of over 40,000 professionals
• Develop outreach strategies and manage industry initiatives that grow pass sales, attendance numbers and overall engagement with both diverse professionals as well as the identified industry community groups. 
• Manage cross-departmental complimentary pass requests to fulfill partner, funder, and pass exchange requirements.
• Manage the implementation of the Industry teams direct marketing e-communications following organizational standards and sign-off processes
• Support the development and implementation of B2B tools and resources for industry to navigate the festival
• Manage the industry affiliates budget, protocol ticketing and VIP accreditation including implementation of invitations, outreach and customer relations to key stakeholder groups.
• Coordinate the seasonal hiring, onboarding, training and coaching of a globally oriented services team, developing portfolios and in depth training materials to ensuring both team and individual goals are achieved
• Act as accreditation teams primary point of escalation for all accreditation customer inquiries.
• Liaise with onsite Industry box office and Press & Industry coordinators to respond to in-person customer service inquiries related to passes.
• Ensure pass benefits are delivered as promoted
• Design, distribute and analyse customer satisfaction surveys
• Write a detailed post mortem

TARGET CONTRACT DATES DATE:

• April 18 – September 30

MINIMUM REQUIREMENTS:

• Degree in arts management or administration preferable
• Minimum 5 years’ experience in Canadian and International Industries
• Minimum 3 years managing multiple team members and demonstrable delegation experience
• Ability to communicate professionally and tactfully
• Ability to speak foreign language considered an asset
• Minimum 5 years’ experience working in high level customer relation management systems both on and offline
• Expert administrative and organizational skills
• Ability to work well under pressure and make quick but informed decisions
• Accounting and negotiation experience considered an asset
• Ability to work select nights, weekends and the full duration of the Festival
• Strong interpersonal skills and a demonstrable highly professional attitude with clients

How to Apply

• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as one PDF, before the deadline of 5pm Monday March 21st, 2022 

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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