Temporary Manager, Client Services (Income and Social Supports)
Job Description
- Manage the provision of Ontario Works Programs (including income subsidy, employment and social support programs)
- Ensure program adherence to legislative requirements and uphold high ethical standards
- Manage staff directly and indirectly to monitor productivity and performance, and to ensure all divisional objectives are met
- Develops and implements service delivery strategies, policy updates and program enhancements
- Management of program and administration (SLA’s, outcomes and KPI’s)
- Work with budgets and provides input to the Divisional budget
- Set direction for the development and implementation of policies which may respond to program directives and/or address identified trends/issues in the caseload or community
- Influence both internally and externally policy directions on behalf of the department through the provision of expert professional advice
- Coordinate projects, programs or events that require collaboration with internal resources
What the role requires:
- A degree in the Social Services field combined with at least 5-8 years of work experience in the human services field
- 5 years of Leadership/Supervisory/Management Experience
- Knowledge of Ontario Works Legislation, Employment and Income Assistance Programs
- Experience leading within a unionized environment and effective Labour Relations skills
- Equivalent combined level of education and experience may be considered
Skills/Abilities:
- Proven ability to make sound business decisions
- Solid facilitation and presentation skills
- Understanding of change management principles and practices as demonstrated through the implementation of change with your team and clients
- Demonstrated success in coaching and developing a successful team
- Exceptional communication skills, both written and verbal to communicate with staff, council and community partners
- Solid problem solver who can analyse a problem and apply creative and innovative thinking to find a solution
- Able to understand the political and client service culture
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
- Voluntary enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources
*Work Mode:In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 10 Peel Centre Drive or 7120 Hurontario Street, Mississauga, ON worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
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If this opportunity matches your qualifications and experience, please apply on-line.
How to Apply
Region of Peel - Careers - Manager, Client Services (Income and Social Supports) in Ontario | Careers at CA-ON Brampton, Caledon, Mississauga (icims.com)118 total views, 0 today