Position: Full Time Monday to Friday 8:00-18:00 (Rota based on Monday to Thursday 8:00-16:00 or 10:00-18:00 Fridays 8:00-15:30 or 10:30-18:00)

We are brave, we are ambitious, we are honest, and we are Citizen!

This is a great opportunity for you to join and be part of the Citizen Maintenance team to make a real difference to our customers:

Reporting to the Maintenance Planning Manager, the Maintenance Planner will contribute to the provision of customer focussed end to end operational, planning, and administrative support to a team of Trade Engineers, Supervisors, Surveyors and Managers.

The successful candidate should be comfortable working in a busy, fast-paced environment, have a confident and friendly telephone manner, and excellent communication skills.

Citizen offers plenty of development and support with development opportunities available throughout the organisation to explore other roles and gain additional skills and qualifications. The role will allow for a hybrid approach to working between the office and home locations.

In housing you can make a real difference, the role of Maintenance Planner will involve:

• Raising, appointing and completion of all works orders in line with our processes and procedures using DRS (dynamic resource scheduling software), our external contractor portal and our in-house management system Active H.
• Raising works orders and purchase orders to contractors and suppliers supporting the maintenance operation.
• Ensuring effective communication and cooperation between the maintenance planning team, external and internal clients, contractors, suppliers, the Customer Service Centre and other stakeholders.
• Supporting customer repair enquiries both over the telephone and through our tasking systems.
• To generate reports and analyse data to identify inefficiencies, inaccuracies, and trends and to ensure that records are accurate and auditable.
• To encourage the resolution of first-time fixes and to ensure necessary follow-on works are raised and resolved effectively.

As a Maintenance Planner we need you to have:

• Excellent communication skills, written and verbally, and be able to work in a fast-paced environment.
• The ability to mediate in difficult situations.
• The ability to work proactively.
• To be open and adaptable to change.

We would be really excited if you have:

• Previous planning experience in a similar environment.
• Experience of using MIS & DRS or a similar planning application.
• Advanced skills in Excel.

Our people are everything and we offer:

• Opportunities for salary progression, which is directly linked to performance reviews
• IT equipment to allow some optional home working
• ‘Live work better’ scheme which actively encourages work-life balance

• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension – Citizen matches up to 10%
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Recognition through our Employee Excellence Awards
• Representation opportunities on our Staff Consultative Forum
• Access to Citizen’s Wellbeing platform
• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health
• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 16 November 23

Interview date: 23 November 23

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.