Job Description

We are seeking a highly proficient and motivated macOS Specialist who is a team player with a proven background in supporting users of a heterogeneous network and IT infrastructure, to join the Service Desk team at the European Bioinformatics Institute (EMBL-EBI).

The Service Desk team is part of IT & Technical Services. The team’s role is to provide IT and audio visual support to EMBL-EBI users, visitors from other EMBL sites, and guests. The team consists of 1st line Service Desk technicians and specialists. The specialists in the team are responsible for managing user devices and operating systems (Windows, macOS, Ubuntu), and infrastructure management tools (Active Directory, File Servers, DHCP, Munki). The team also supports scanning and printing, as well as supporting cloud applications such as Google Workspace and Slack.

Your role

In this role you will:

• Manage and support Apple devices (macOS/iOS/iPadOS).
• Administration of Jamf Pro and Jamf Protect.
• Administration of support management tools such as Munki and AutoPkg.
• Root cause analysis of hardware and software-related issues on user devices.
• Documenting technical and administrative procedures and policies.
• Working closely with suppliers.
• Working closely with specialists, contributing to team projects and performing duties assigned by the IT Support Coordinator to ensure the whole team’s success.
• Administration and support of desktop services (printing, Wifi, desk phones) and cloud applications (Google Workspace, Office365, Slack).

You have

• A degree in Information Technology or a related field (or equivalent experience).
• Jamf Pro certification, ideally Jamf 300 or Jamf 200 (with experience).
• Experience with directory services such as Active Directory and/or LDAP.
• Experience and knowledge of software package deployment tools such as Munki and AutoPkg.
• Experience supporting Windows and Ubuntu devices.
• Skills in Perl, Python or shell scripting.
• Knowledge of Google Workspace and Office365.
• Good understanding and knowledge of networks and security.
• Familiarity with IT Service Management
• Excellent interpersonal skills
• A service-oriented mindset

You will have previous experience in similar roles, with a working knowledge and interest in technologies and the IT industry.

Apply now! Benefits and Contract Information

• Financial incentives: depending on circumstances, monthly family/marriage allowance of £260, monthly child allowance of £314 per child. Non resident allowance up to £532 per month. Annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
• Hybrid working arrangements – Upto 3 days per week in the office.
• Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)
• Generous time off: 30 days annual leave per year, in addition to eight bank holidays
• Relocation package including installation grant (as applicable)
• Campus life: Free shuttle bus to and from work, on-site library, subsidised on-site gym and cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)
• Family benefits: On-site nursery, child sick leave, generous parental leave, holiday clubs on campus and monthly family and child allowances
• Contract duration: This position is a 3 year contract renewable upto 9 years.
• Salary:  Grade 5 – 6 (monthly salary starting at £3,090 – £3,456 after tax) plus other paid benefits depending on personal circumstances.
• International applicants: We recruit internationally and successful candidates are offered visa exemptions. Read more on our page for international applicants.
• Diversity and inclusion: At EMBL-EBI, we strongly believe that inclusive and diverse teams benefit from higher levels of innovation and creative thought. We encourage applications from women, LGBTQ+ and individuals from all nationalities.
• Job location: This role is based in Hinxton, near Cambridge, UK. You will be required to relocate if you are based overseas and you will receive a generous relocation package to support you.
• How to apply: To apply please submit a cover letter and a CV through our online system before the closing date.
• DORA – EMBL is a signatory of DORA and is committed to hiring and training outstanding research, service, and administrative personnel.

Reference number: EBI02229

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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