Job Description

Description

This recruitment is open until filled. First review of applications will be August 29th, 2024, please submit an application on or before August 28th, 2024. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible to telework. This position is required to work in the office at least 1 day per week. This may change based on business needs. 

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.

Our commitment to DEIB
The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders.

It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.
Your opportunity at a glance:

The WSLCB Licensing and Regulation Division is announcing an exciting opportunity for a Licensing Specialist Supervisor position in the Customer Service Unit, located in Olympia, WA. This position reports to the Customer Service Manager in Licensing and Regulation Division. The position serves and complements the WSLCB’s mission and goals by issuing liquor licenses and permits to qualified retail and non-retail businesses, to responsibly regulate the production, distribution, and sales of liquor products in accordance with state laws and regulations.

This position supervises, plans, directs, and coordinates the functions of the Customer Service Specialist 2 & 3’s work in a manner that optimizes the agency’s mission and goals and improves the division’s efficiency. In this position you may supervise up to 6 staff and will set expectations, monitor progress, and promote staff development.  The position will also emphasize continuous improvement processes in liquor licensing.

If you are interested in a supervisory position in the licensing regulations area where you will use your problem-solving skills in an accurate, timely, and reliable fashion with a focus on process improvement, we encourage you to apply to be a part of the WSLCB team!

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program – confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work
• Free parking

Duties

Some of the duties you will perform are:

• Supervise, monitor, and coordinate activities and processes of a licensing program(s); examine non-standard and unusual license applications and accompanying legal documents referred by staff and assist in problem solving.
• Review completed work product for compliance with State laws and rules, and agency policies and procedures.
• Provide leadership and guidance. Direct and assist staff functioning on challenging licensing problems, questions, or concerns in liaison with other state, local or federal agencies to obtain information to verify or coordinate statutory and WAC rule requirements or to resolve problems.
• Consult with, assist, and provide expertise to staff, license applicants, the public, government officials, attorneys, and others on technical matters involving applicable statutes, regulations, laws, policies, and procedures in the form of oral and written licensing information to licensees, applicants, and agency staff.
• Support and engage staff on issues related to diversity, equity, and inclusion to provide a high level of service to the diverse citizens of Washington State and to support a diverse staff team.
• Collaborate with other departments to determine how the Customer Service unit can support their respective departments/units.
• Establish work procedures, prepare work schedules, and determine methods for expediting workflow and ensure calls are answered in a timely, efficient, and knowledgeable manner; provide continual evaluation of processes and procedures.
• Mentor, train staff to develop proficient work habits that reflect the agency goals.
• Evaluate the success of training exercises and determine additional training needs.
• Summarize and compile monthly statistics on staff productivity; compose correspondence to licensees, applicants, and agency staff.

Qualifications

Required Qualifications:
See below for how you may qualify.

Option 1: 

Four (4) years of experience that includes analyzing and/or interpreting financial documents, or laws and regulations for license qualification issuance, or interviewing and/or research/review duties involving public contact.

Option 2: 

Three (3) years of lead or supervisory experience within a regulatory agency.

Supplemental Information

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**A resume will not substitute for completing the “work experience” section of the application.

The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: “No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

RCW 69.50.351, which reads in part, “No member of the board and no employee of the board shall have any interest directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.”

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability.  You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email hr****@lc*.gov or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #Hiring, #jobopportunity, #regulations, #rules, and #WSLCB. Salaries: 40,000 - 60,000.

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