Full-Time Licensing Specialist Supervisor
Job Description
WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
This position is currently eligible to telework. This position is required to work in the office at least 1 day a week. This may change based on business needs.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the “wow” factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
The WSLCB Licensing and Regulation Division is announcing an exciting opportunity for a Licensing Specialist Supervisor position at Olympia, WA. This position reports to the Cannabis Manager in the WSLCB’s Licensing and Regulation Division. The position serves and complements the WSLCB’s mission and goals by educating licensees and future licensees on cannabis laws.
In this position, you will supervise a team of licensing specialist seniors who ensure that licensees meet minimum requirements for licensure and change applications. You will set expectations, monitor progress, and promote staff development. The position will emphasize continuous improvement processes in cannabis licensing.
If you are interested in a supervisory position in the licensing regulations area where you will use your problem-solving skills in an accurate, timely, and reliable fashion with a focus on process improvement, we encourage you to apply to be a part of the WSLCB team!
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization’s commitment to your personal health and well-being.
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
Some of the duties you will perform are:
- Assign work assignments to Licensing Specialist Seniors.
- Review, approve, and disapprove license applications to ensure files comply with state laws and rules and conform to WSLCB policies and procedures before licenses are issued.
- Examine non-standard and unusual license applications referred by staff and work with Licensing Management to address those applications.
- Determine work procedures and methods for determining work flow.
- Inform staff of changes to laws, rules, policies, and procedures.
- Assist staff in resolving a wide variety of concerns and complaints as they relate to the licensing process for cannabis applications.
- Provide guidance to staff related to challenging licensing situations.
- Collaborate with the training team to develop training related to cannabis licensing.
- Understand areas where staff are struggling and work with the training team to develop plans to address deficiencies.
- Help develop the social equity program and integrate diversity, equity, and inclusion in continuous improvement efforts.
- Participate in and lead special projects, lean activities, and other activities to improve the work.
Qualifications
Required Qualifications:
See below for how you may qualify.
Option 1:
One (1) year of experience as a Licensing Specialist Senior or higher level position.
Option 2:
Three (3) years of lead or supervisory experience within a regulatory agency.
Preferred/Desired Qualifications:
- Four or more years of supervisory experience.
- Four or more years’ experience analyzing data to inform work.
- An Associate of Arts degree or above involving major study in business or public administration, criminal justice, or related field.
- Demonstrated skills to effectively motivate staff.
- Understanding of change management and how to lead staff through significant changes.
- Strong interpersonal communication skills both verbally and in writing.
- Knowledge of laws and rules pertaining to licensing and regulating controlled substances.
- Demonstrated ability to evaluate and resolve complex issues.
- Ability to read, understand, interpret and apply complex laws, policies and procedures.
- Ability to maintain positive public relations.
How to Apply
HOW TO APPLY: Please apply at link provided.80 total views, 0 today