Job Description

WSLCB Vision
Safe communities for Washington State.

Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.

**Please Note: This non-permanent position is expected to last until April 30, 2024.** 

This position is currently eligible to telework. This position is required to work in the office in Olympia, WA as necessary to develop training, and deliver in-person training. Telework options may change throughout the project based on business needs.

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders.

It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.

The WSLCB Director’s Office is announcing an exciting opportunity for Licensing Specialist Senior (Training Development Specialist – Two Positions) in Olympia, WA to support the roll out of the System Modernization Project phase 2 (Licensing). These positions serve and complement the WSLCB’s mission and goals by providing the highest level of public safety by safety by training staff to use the new computer system to assess, analyze and enforce laws, regulations, and policies.

You will be responsible for working with the agency’s System Modernization Project (SMP) team to provide end user training to agency staff in preparation for the roll out of the Licensing, Education, Enforcement, and Administrate Data System (LEEADS) Phase 2, Release 2, and to support them following go-live. Phase 2, release 2 of the project involves the integration of multiple antiquated Licensing systems into one system, using the SalesForce platform.

If you have an interest in training and development with a focus on process improvement, we encourage you to apply to be a part of the WLSCB team!

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program – confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Duties

Some of the duties you will perform are:

• Work with the SMP contractor training unit to develop written training plans for Licensing Division staff who will be using the system for the first time, to identify training needs by unit.
• Provide clarification and training on policy, and other changes that may affect the project.
• Work with the SMP contractor and training leads from the Enforcement and Finance Divisions and the Director’s and Board offices to identify training needs for staff across the agency who will have read-only access to the system in Phase 2.
• Work with the SMP contractor to develop and maintain core competencies and training benchmarks for agency staff. Ensure all competencies are included in the training curriculum.
• Independently address, develop, implement, direct and coordinate workflow and processes as needed. Ensure that the business perspective is represented in training materials developed with the SMP contractor training unit by reviewing and making suggestions related to training documents, presentations, on-line help guides and other training resources.
• Attend train-the-trainer trainings provided by the SMP contractor to prepare to train agency staff. Facilitate the development through a variety of methods including in-person and virtual meetings and training for WSLCB employees.
• Communicate regularly with supervisors and the trainee’s supervisor on the status of the trainees regarding areas of progress and concern.
• Provide input about the development of processes in the LEEADS system that will support the work of the Licensing Division in the new system.
• Work with the Licensing Training Team and Project Administrative Regulatory Analysts to Evaluate and update licensing forms and letters as necessary to transition to the LEEADS system.
• Using the project tracking system (Azure DevOps) program to track and respond to project assignments and issues as they arise.
• Provide input to the project Organizational Change Management (OCM) and communications leads to provide training resources for external customers.

Qualifications

Required Qualifications:

Experience for required qualifications can be gained through various combinations of formal professional employment and/or educational experience. See below for how you may qualify.

Option 1: 

One (1) year of experience as a Liquor Licensing Specialist.

Option 2: 

Two (2) years of lead or training experience within a regulatory environment.

Option 3:

An Associate’s degree involving major study in accounting, finance, business or public administration, criminal justice, or related field.

AND

Be able to:

• Analyze and compile data to develop online, webinar, and classroom training courses and materials, presentations, and workshops.
• Present complex concepts, changes, databases, rules, processes, procedures, and updates in a seamless, cohesive, intelligible manner consistently and repeatedly.
• Conduct training courses, presentations, and workshops in a variety of settings for various audiences, to include staff, community partners, and stakeholders.
• Facilitate groups; secure and maintain employee participant interest and cooperation.
• Speak in public and write clearly and effectively.
• Establish and maintain effective working relationships with management, employees, community partners, supervisory staff, and line staff; adapt to changing programs and work environments.

Preferred/Desired Qualifications:

• Two years of experience analyzing and interpreting program financial documents, laws, and regulations for license qualification and issuance; and interviewing and researching/reviewing duties that involve public contact.
• Knowledge of: departmental programs, licensing policies and procedures; research methods and data collections; corporate laws of the state, real estate transactions, and license certification and recertification procedures; office practices; statistical record keeping; efficient use of resources, principles of communication and counseling; of an electronic imaging and workflow management system.
• Ability to: read, understand, interpret and apply complex laws, policies and procedures; recognize, answer and solve complex licensing problems. Maintain effective communications with all levels within the organization; maintain positive public relations; plan, schedule and coordinate multiple projects.

Supplemental Information

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**A resume will not substitute for completing the “work experience” section of the application.

The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: “No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability.  You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email hr****@lc*.gov or call (360) 664.1720. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

How to Apply

Job Types: Temporary. Salaries: 40,000 - 60,000.

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