Job Description

The City of Worcester seeks qualified applicants for a Library Security Compliance Officer for the Worcester Public Library. The Library Security Compliance Officer will report to the Manager of Community Resources and under the overall direction of the Associate Director of Operations. Work involves all operations related to the safety and security of the Main Library branch and grounds of use by staff, patrons, and visitors. The person in this position will patrol and secure assigned premises as well as identify risks to staff and patrons. The ideal person in this position will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community.

Bilingual applicants are encouraged to apply

ESSENTIAL ELEMENTS:

• Maintain high visibility by patrolling in public areas to keep order, to deter inappropriate behavior, and to assist the public by ensuring a safe, and comfortable environment
• Work closely with the staff and Librarian in Charge (LIC) to enforce the Patron Behavior Policy
• Engage proactively with customers to address issues in order to quickly diffuse situations and minimize disruption
• Discuss infractions or violations with patrons, assesses appropriate actions, and escorts patrons from premises if necessary
• Act as the first point of contact for library staff when they have questions or concerns about security or security incidents, often needing immediate assistance
• Assist with serving and enforcing No Trespass Orders issued by the Worcester Public Library
• May render first aid in medical emergencies
• Work closely with the Emergency Communications Management, Worcester Police and Fire Department in emergency situations
• Stay informed on available resources for social services in the Worcester area and shares with patrons as needed
• Prepare incident reports and establishes and maintains files on daily activities and administrative matters
• Conduct security orientation for all new employees to ensure understanding of safety and security procedures
• Assist LIC and building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
• Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Participate actively in staff development and training opportunities
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
• Work and travel to multiple locations as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to act calmly and with composure in difficult situations
• Familiarity with issues pertinent to individuals and families struggling with poverty, food insecurity, homelessness, substance abuse and mental health disorders
• Ability to proactively diffuse and deescalate situations
• Ability to work with minimum supervision
• Ability to prepare meaningful, concise, and accurate reports
• Ability to define problems, establish facts and draw valid conclusions
• Ability to address and resolve conflict equitably, seeking common ground and cooperation when possible.
• Must possess excellent observation skills, focus, and attention to detail to identify threats quickly
• Excellent customer service, interpersonal, written, and verbal communication skills, and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
• Strong commitment to consistent excellent customer service to a diverse population in an urban environment
• High level of professionalism and commitment to the organization
• Embrace opportunities to learn in a fast-paced changing environment
• Ability to work independently and as part of a team
• Ability to learn and use library technologies
• Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling
• Ability to create positive working relationships with a diverse staff
• Ability to maintain confidentiality

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Two (2) years of demonstrated experience in security, public safety, public service, corrections, social services or an equivalent combination of education and experience
• Ability to successfully pass CORI/SORI check
• Reliable transportation and the ability to travel to required locations in a timely manner

PREFERRED QUALIFICATIONS:

• Skilled in application of security policies, procedures, and practices
• One (1) year of experience or training in performing de-escalation techniques
• Two (2) years of customer service experience in a public setting

SALARY RANGE: $21.68 – $26.35 hourly, full-time, with an excellent benefits package.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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