Temporary Level 4 Adjudicator
Job Description
As a Senior Adjudicator you will deal with our most complex cases, by using your exceptional analytical ability and emotional intelligence you will get to the heart of unresolved disputes between agents and their customers, often with associated large volumes of written evidence. You will apply sound reasoning to reach logical decisions. Excellent communication skills, both written and oral, and sound judgement will enable you to draw and share reasonable conclusions, as well as draft reasoned arguments in any reports of your findings.
With a passion for excellent customer service and standards, you will ensure that the service you provide has the consumer and agents at the heart of our work. The ability to build effective relationships and rapport with consumers and agents to support the resolution of complaints is a crucial element of the role. You will continually liaise with both parties to ensure you understand the scope of the complaint and manage expectations from the onset to support the understanding and thus acceptance of final decisions.
Resilience is a key attribute when dealing with complaints, you will need to show determination and compassion, whilst remaining impartial, often in the face of direct and personal challenge. You will have the ability to demonstrate empathy, whilst maintaining transparent, direct and diplomatic communications. You will be capable of delivering quality, consistently, under pressure and managing a high workload to meet targets.
What we are looking for
To be successful as a Senior Adjudicator dealing with our most complex cases you will have:
- Experience within one of: the housing sector, an ombudsman service, a regulator or within a housing/public law legal practice
- A degree or equivalent professional working experience
- The ability to assess complicated information, recognise key issues in complex cases and make reasoned decisions on the evidence provided
- Extensive experience of resolving and determining the outcome of complex complaints
- Excellent logical, analytical, and critical thinking skills
- Sound reasoning and judgement
- Empathy and emotional intelligence
- Excellent communication and negotiation skills
- Excellent persuasive writing skills with the ability to present information clearly, accurately and with empathy
- Significant experience of writing complex documents to a professional standard
- The ability to work under pressure and meet targets whilst maintaining consistency in quality of work
- The ability to use your initiative to make customer focused decisions
- Consumer focused approach
- A proven ability to work independently and achieve results whilst working remotely
How to Apply
How to apply Applications for this post will be accepted until Friday 18th February 2022 (previous applicants need not apply), however we may close the vacancy before this date if we have received the right level of applicants. If you feel you have the experience and skills for the Level 4 Adjudicator position, please apply now by email to recruitment@tpos.co.uk, or by post to The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. All applicants must prove they live and have the right to work in the UK. TPO Values Statement TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.289 total views, 0 today