Job Description

Are you ready to help clients break the spirit of poverty through the dignity of work? As a LEP Employment Navigator, that’s just what you’ll do.

A collaborator. An inspirational leader. An entrepreneur. Someone who is driven to do heart-work and provide performance excellence and integrity. Career Path Services is looking for a Limited English Proficiency (LEP) Employment Navigator in Spokane to join our team, to be an ambassador of hope. Successful LEP Employment Navigators are dedicated to delivering personalized support services to people and businesses in need. You’ll help clients feel comfortable and confident while delivering comprehensive coaching, employment training, job placement, goal setting, and support the building of skills necessary for the complex task of moving out of poverty. On any given day, you’ll work with our Limited English Proficiency (LEP) customers, to build a stronger community by helping job seekers eliminate barriers and connect to employment, and by helping employers find the talent they need for their businesses to grow and thrive.

This Position will be full time and will be hybrid (remote and in-person at our Spokane office). The preferred candidate will be Bilingual or multi-lingual. Salary offers for this position range from $53,000-$59,000, DOE.

Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing a diverse team that is responsive to the needs of our diverse clients. We strongly encourage applications from individuals representing diverse backgrounds and communities, including but not limited to Black, Indigenous, Latinx, Asian, Pacific Islander, Middle Eastern, and multiracial individuals, as well as people of color (POC), LGBTQ+ individuals, people with disabilities, veterans, immigrants, refugees, individuals from socioeconomically disadvantaged backgrounds and any other marginalized or underrepresented groups. We are committed to fostering an inclusive environment where all voices are heard and valued.

ABOUT THE JOB

The major responsibilities of this position include, but are not limited to:

• Initial Engagement: Reach and invite customers to apply for services at quantities and qualities that lead to exceeding enrollment goals and produces program outcomes. Conduct employer and participant outreach and recruitment, orientation and eligibility determination, initial assessment, and service plan development.
• Individualized Career and Training Services: Use allowed activities to build a Customer Service Plan that prepares participants for unsubsidized employment at a family supporting wage. Responsible for supervising a caseload of participants by providing comprehensive caseload management and documenting services. Provides the following services: comprehensive case management, job readiness training, job search assistance (career coaching, labor market information, skills assessments and workshops, resume and interviewing coaching), job retention services, English language acquisition, job skills training, and job placement.
• Program Completion and Transition Strategies: Ensure appropriate timelines and lengths of participation, helps the participant achieve their customer service plan to allow for an orderly exit of participants from services, and manages caseload sizes. Tasks include job placement, transition and contingency planning.
• Data Entry: Conduct timely, accurate and complete data input for registrations and enrollments, status changes, exits/terminations and post exit MIS in the division’s operating system.
• Job Coaching: Provide initial and comprehensive services, interviewing, assessing customers to determine work readiness/employability, offering information about service/training options and community-based resources, engaging seekers into appropriate pathway services suited to their individual needs and/or facilitating hand off to one-on-one services provided by program staff.
• Referral Services: Works to reduce wait time, eliminate lines and connect job seekers to value added services as quickly as possible, tracks customer activity. Stays current on all WorkSource programs, workshops, and activities and refers guests to appropriate resources as needed.
• Networking & Communication: Develop, expand, and maintain working relationships with partners, employers, and fund sources that achieve desired outcomes by identifying needs, developing solutions, establishing goals, and executing plans. Timely, consistent, and professional communication is essential to the success of the program.

CORE COMPETENCIES

We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.

Technical Competencies and Skills

• Ability to work with Limited English Proficiency (LEP) job seekers.
• Follow highly detailed instructions, program regulations and guidelines.
• Ability to synthesize information from a variety of sources to draw conclusions and an ability to communicate information (verbally and in writing) in a respectful manner that ensures full comprehension for all parties.
• Exceptional data entry skills, ensure accurate and timely collection of data into appropriate MIS databases for adherence to policies and in accordance with established procedures and processes.
• Ability to develop excellent customer relationships and well as assess needs, meet standards for service and evaluate customer satisfaction.
• Exceptional communication and writing skills.
• Ability to adapt to business needs and work well under pressure.
• Ability to organize individual work tasks and outcomes and meet deadlines.
• Effective problem-solving and conflict resolution skills.
• Embrace of technology, good working knowledge of office machine technology, ability to learn new software.
• Ability to work remotely and engage customers from various virtual and tele platforms.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

EXPERIENCE/POSITION REQUIREMENTS

Required

• High School Diploma or GED
• Minimum one-year of experience working with workforce development, social services, job placement, job development, sales, job coaching, employment and training, or related field.
• Requires advanced level use of: Microsoft Word, Excel, PowerPoint, and Outlook; LinkedIn, and other business-related networking applications, as appropriate.
• Flexibility in working some evening and/or weekend hours.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.
• Daily availability of personal vehicle or alternate method of transportation sufficient to meet the daily transportation requirements of the position is a condition of employment.

Preferred

• Bilingual or multi-lingual language(s)
• A Bachelor’s Degree in: Business Administration, Human Resources, Social Work, Communication, Workforce Development, Psychology, or Sociology. Appropriate work experience may be substituted for the education requirement.
• Certified Workforce Development Professional (CWDP).
• Experience working with refugee and immigrant populations and/or lived experience as a member of a refugee or immigrant community.
• Demonstrated success working in a performance based system and one year experience working with employers, job placement, sales, workforce development, job coaching, employment and training.
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty etc.
• Experience in public speaking and presentations to a diverse community.

BENEFITS

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement, Jury Duty and Military Leave
• 13 Paid Holidays, including a Floating Holiday and a Birthday Holiday
• Internet & Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

ABOUT CAREER PATH SERVICES

Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA. Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388.

Empowering People. Enhancing Workforce. Enriching Communities.

Job: LEP Employment Navigator – Spokane

Primary Location: Spokane

Salary:Full Salary Range is $53,000-78,000 annually. Starting salary range is $53k-59k (max), DOE.

Recruitment Closing Date: TBD – The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.

How to Apply

Job Types: Full-Time. Salaries: 40,000 - 60,000.

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