Job Description

Thompson Coburn, a large full-service law firm with offices in eight (8) cities across the U.S., is in search of a full-time exempt Lead End-User Engineer to join its St. Louis, Chicago, or Dallas office. With over 400 attorneys and experience in 50 areas of law, Thompson Coburn is regularly recognized for providing clients with outstanding value and service. Driven by our core values of integrity, innovation and diversity, we collaborate and work in a welcoming, fast-paced, and inclusive environment.

As a Lead End-User Engineer, you will play a crucial role in all aspects of End-User Computing. This includes providing guidance and leadership to the End-User Computing Team, developing policies and procedures, and collaborating with IT Operations Technicians. This position is eligible for a fully remote work schedule.

Key Responsibilities

• Provides leadership and guidance to the end user computing team, including mentoring and training team members.
• Oversees daily operational end user computing platforms such as Microsoft Endpoint Configuration Manager (MECM), Intune, Citrix, and IGEL.
• Acts as a technical liaison with third party service providers, vendors, and resellers.
• Coordinates critical incident events with target teams to drive resolution.
• Contributes to the development of IS policies, procedures, and best practices.
• Strives to exceed customer expectations and delivers a positive customer experience during escalations.
• Configures and maintains desktop operating systems, end user compute management systems, and software, installs operating system and software upgrades, updates, and patches, and monitors end user compute performance.
• Reports, demonstrates, and presents solutions to deficiencies to the IS Operations Manager in the support processes and/or technologies.

Experience and Education Qualifications

• Associate’s degree with a major in computer information systems or equivalent degree/experience is required, Bachelor’s degree is preferred.
• A minimum of seven (7) years of experience in computer technical support positions and two (2) years of supervisor or lead technician experience is required, preferably in a law firm, or other professional services environment required.
• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate – Virtualization (CCA-V), or equivalent are desirable or successful completion of the certifications within eighteen (18) months of hire.
• A minimum of seven (7) years of experience with Microsoft EUC technologies including Microsoft Endpoint Configuration Manager, Intune, Windows Update for Business required.
• A minimum of seven (7) years of experience with supporting a Windows enterprise desktop environment required.
• A minimum of five (5) years of experience with VDI as an administrator required.
• A minimum of seven (7) years of experience with Active Directory and GPO administration required.
• A minimum of four (4) years of experience with Azure Active Directory as an administrator preferred.
• A minimum of six (6) years of experience with enterprise application support and use of enterprise monitoring and management tools preferred.
• Prior experience working with ITSM programs such as ServiceNow, including design and implementation of workflows, service level reports, and CMDB preferred.
• Experienced with, and champions ITSM/ITIL service management methodology.

Thompson Coburn LLP is a large, full service, multi-state firm with offices in Birmingham, Chicago, Dallas, Los Angeles, New York, St. Louis, Southern Illinois, Washington D.C., and Birmingham.  At Thompson Coburn, our behavior and the expectations we have of ourselves are guided by the values that we hold in the highest regard: integrity, a passion for excellence, a focus on serving the client, a value of diversity, innovation, creativity, trust, and loyalty. Within the Firm, we value each other as people and colleagues. In addition to the exceptional working environment and a competitive salary, Thompson Coburn provides the following benefit options to qualifying employees:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance & ADD policies
• Short & Long Term Disability Insurance
• Paid Parental Leave
• 401(k) Profit Sharing plans
• Parking/Transportation Stipend
• Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement)
• Paid Holidays
• Paid Vacation Time
• Employee Assistance Program (EAP)
• Employee Wellness Program
• Tuition Reimbursement
• College Savings Plan Deductions (529 Plans)
• Long Term Care

Equal Opportunity Employer M/F/D/V

How to Apply

Job Types: Full-Time. Salaries: Not Disclosed.

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