ORGANIZATIONAL PROFILE

Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social and language access services; education; and outreach to low-income immigrants in the Washington, DC metropolitan area. Since 1973, Ayuda has provided critical services on a wide range of issues, in the process acquiring nationally recognized expertise in several fields including immigration law, language access, domestic violence and human trafficking. Ayuda has office locations in Washington, DC, Silver Spring, MD and Fairfax, VA.

WHY YOU WANT THIS JOB?

Because, just like everyone at Ayuda, you believe:

• In seeing communities where all immigrants succeed and thrive in the United States.
• In the overall success of our organization and all our programs.
• That families should be healthy and safe from harm.
• That all people should have access to professional, honest, and ethical services, regardless of ability to pay or status in this country.
• That diversity and equality make this country better.

WHAT WILL THIS JOB ENTAIL?

• Manage and respond to emails from interpreters, nonprofits that need language access assistance, vendors, and community members in a timely fashion.
• Maintain and manage interpreter database through regular monitoring, data entry, and processing requests.
• Work with third-party interpretation services to fill interpreter requests when in-person interpreter requests cannot be filled by independent contractors accepting assignments from Ayuda.
• Manage translation requests through vendor(s).
• Manage in-person interpretation requests, including scheduling and assigning the interpreter, troubleshooting, and collecting evaluation materials.
• Monitor the submission of invoices from interpreters. When invoices have not been submitted in a timely fashion, send reminders to interpreters.
• Organize and update online bookkeeping (files, applications, memoranda of understanding, and contracts).
• Conduct research on language access resources.
• Solicit and evaluate feedback regarding program policies and practices from interpreters and service providers.
• Collect necessary paperwork from interpreters and providers (such as memoranda of understanding and independent contractor agreements).
• Assist the Language Access Managers with completing quarterly qualitative and  quantitative grant reports.
• Assist with the implementation and coordination of trainings for nonprofits that need language access assistance and for interpreters learning to work in the legal and victim services fields.
• Assist with the planning and execution of meetings of the Advisory Board for the Language Access Program.
• Generate invoices for paying customers of Ayuda’s interpreter banks.
• Provide general administrative support to the Language Access team.

HOW DO YOU KNOW IF YOU CAN DO THIS JOB?

Eligibility: Must be legally able to work in the United States and maintain proper work authorization throughout employment. Must be able to meet the physical requirements of the position presented in a general office environment. Satisfactory results from a background check to include criminal history and a search of the employee’s name against a national registry of sex offenders.

Education/Experience/Skills:

Applicants for this position need not have every skill listed below. Candidates with a passion for language access and Ayuda’s mission, and a willingness to learn how to master the below skills, are encouraged to apply:

• Demonstrated excellent written and verbal communication skills
• Experience managing multiple tasks and deadlines in a fast-paced environment
• Ability to identify, analyze, and report trends or patterns in complex data sets
• A demonstrated ability to provide excellent customer service while communicating with people from diverse backgrounds in a culturally competent manner
• Interest in, or dedication to, improving access to services for immigrant, limited English proficient, and Deaf communities.
• Prior experience in public speaking or developing presentations for training or teaching purposes
• Experience working with interpreters
• Experience using:

Salesforce/CRM databases

DocuSign

Bill.com

SurveyMonkey

Wufoo

Google Docs and Forms

Microsoft Office (Outlook, Word, and Excel)

SALARY AND BENEFITS:

The anticipated salary for this position is low to mid 50s, commensurate with experience.

We are proud of the benefits we offer, which include:

• Platinum-level medical insurance plan, 100% employer-paid
• Dental and vision insurance, 100% employer-paid
• Long-term disability insurance, 100% employer-paid
• Life and AD&D insurance, 100% employer-paid
• Pre-tax 401(k) with employer match on first 3% of salary, immediate vesting
• Vacation Days: 21 days per year until year 3, 27 days per year in years 3-7, and 33 days per year after 7 years employment
• New employees begin with 8 days of Health & Wellness (sick) leave and accrue an additional 5 hours per pay period plus emergency medical leave up to 12 weeks per year
• 12 weeks paid parental leave/family leave
• 24 days paid holidays and staff wellness days, including Winter Break the last week of the year. Ayuda offers the opportunity to use floating holidays for culturally-specific holidays that may not be observed by everyone on staff.
• Job-related professional development fees (including annual state bar dues and professional memberships)
• Flexible work schedules

This position is non-exempt for overtime purposes.

Employees with federal student loan debt may be eligible to apply for Public Service Loan Forgiveness through the Department of Education. For more information, go to https://myfedloan.org/borrowers/special-programs/pslf.

TO APPLY: Please apply with a resume and a “cover letter”  that responds to the following prompts (bullet point responses are fine – it does not have to be a formal cover letter):

1. Why is Ayuda’s mission meaningful to you?
2. What is the impact of not having language access?
3. Please choose a job responsibility from the posting above (from “What will this job entail?”) and describe why you would be good at accomplishing the task.

Applications will be considered on a rolling basis until the position is filled. Apply early for full consideration. No phone calls, please.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT:

Ayuda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We believe that a diversity of experiences, opinions, and backgrounds is integral to achieving our mission and vision. We celebrate diversity and seek to leverage the passion, energy, and ideas of a culturally diverse team.