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8 Jun 2021

Part-Time Key Holder – Palo Alto

Soul-Cycle – Posted by Soul-Cycle –  Palo Alto, California, United States

Job Description

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

RESPONSIBILITIES:

  • Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises
  • Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
  • Assist the Studio Management in daily studio tasks and projects
  • Share knowledge and best practices with staff
  • Maintain keys to the studio and exert proper care and control over them
  • Responsible for the opening and/or closing of the studio
  • Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
  • Provide support to the SoulCycle instructors to ensure a successful class check-in process
  • Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
  • Provide high level customer service and hospitality to clients
  • Be on-duty hospitality champion
  • Assign tasks to part timers, when necessary
  • Manage retail area and visuals to ensure an optimal selling space
  • Responsible for additional manager system duties (i.e. returns, etc)
  • Assist Management team with additional responsibilities, as needed
  • Assist with the training and coaching of new hires for the front desk staff team
  • Maintain product knowledge for all studio retail operations
  • Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

REQUIREMENTS:

  • Must have customer service experience
  • Must have the ability to prioritize and multi-task within a fast-paced environment
  • Must be willing to initiate tasks and perform duties without direction
  • Must have excellent communication skills and be able to work with a wide range of personalities
  • Must have outstanding customer service and problem solving skills
  • Must have a positive, can-do attitude
  • Must have a friendly and professional phone and email etiquette
  • Must have superior organizational skills
  • Must have the flexibility to work a non-traditional schedule

PHYSICAL REQUIREMENTS:

  • Must be able to work in a fast paced environment
  • Must be able to kneel, bend, reach, climb and stand for long durations of time
  • Must be able to lift/carry a maximum of 30lbs

SOUL REWARDS 

  • Medical insurance
  • 401k with company match after one year of continuous service
  • Ride for free at all studios on a walk-in basis per our staff riding policy
  • Retail discount – we’re an athleisure friendly environment
Share this role online (there may be a referral fee*)

How to Apply

https://www.soul-cycle.com/careers/

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: Not Disclosed.

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