Job Description

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

We’re looking for likeminded people to join our talented, motivated and friendly team on the cutting-edge. Here, in an open, collaborative and flexible environment, you’ll work alongside leading industry experts and take on challenging projects that bring tomorrow’s electronics to life.

About the position

To act as the primary on-site support for all Mycronic Global Technologies users by diagnosing and solving

user issues, performing network repairs, managing corporate vendors, and engaging the EMEA team &

Corporate (CO IT) resources as necessary.

Key Responsibilities 

• Conduct daily briefings with CO IT on incidents, user requests, and active projects.
• Process NASA queue helpdesk tickets within the KACE management system, knowing when to
• assign externally.
• Support the administrative functions & user access needs of strategic applications across the GT
• division, including but not limited to Infor VISUAL, Salesforce, M365, SolidWorks, DraftSight.
• Actively engage with HR team to identify recruitments, onboarding, deboarding for effective asset
• Own the procurement and setup of all Dell hardware and workstation peripherals.
• Deploy (and decommission) all computers, tablets, mobile devices per the GT scripted policies.
• Perform device & equipment repairs in accordance with ESD training standards.
• Establish new and maintain existing documentation on divisional policies pertaining to ICT.
• Prioritize network issues identified by the EMEA team and report out findings for closure.
• Understand ESXi/server architecture for development projects as assigned by the EMEA team.
• Support Mycronic’s Security Awareness Training program by checking in with users on status & Configure users & accounts within Active Directory and escalate to EMEA as necessary.
• Manage purchase requisitions pertaining to ICT, including software licenses and additional
• Maintain asset workbook of all Mycronic-owned equipment for auditing purposes.

Experience and Qualifications

• 2-5 years in a help desk function for mid- to large-sized company.
• High school diploma minimum; Bachelor’s degree in a technical field preferred (Computer Science, Engineering, MIS)
• Strong collaboration skills to work cross-functionally and leverage best practices for information
• technology

Strong communication (written & verbal) and influencing skills

• Ability to work autonomously and plan work aligned to overall ICT strategy
• Strong organizational and time management skills; ability to prioritize work
• Software skills: Windows OS, Microsoft O365 apps, Adobe suite, Solidworks, Android, Apple iOS,
• M365 apps, Fortinet Software, SQL (basic), Windows Server Manager, Active Directory management, firewall management, Azure (basic)

Working Conditions / Physical & Mental Demands

The physical demands and working conditions described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to:

Physical Demands: Sitting, standing, walking, bending, pushing, pulling, operating keyboard, ability to

operate standard hand tools (screwdrivers, tweezers, wrenches, etc.), lift up to 50 pounds, wear safety glasses, follow written instructions

Office Equipment: Provided by Mycronic.

Field and/or Trade Equipment: N/A

Mental Demands: Ability to reason logically and make sound decisions; work effectively & efficiently in fast paced conditions; multitasking; interact appropriately with all team members; exercise sound judgment and

make decisions, escalating when necessary.

Working Conditions: Comfortable office and production facility environment

Travel Requirements: All functions are to be performed on site in Tewksbury.

Details

Location: Tewksbury, MA, USA

How to apply: Send resume to

hr***@my******.com

A culture of collaboration and personal growth

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.

Take part in the excitement of working with innovative people and global businesses who are elevating today’s standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.

Here you are expected to have a voice and will be encouraged to get involved. It’s this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet – every day.

Click to learn more about Mycronic and what it’s like to work with us

https://www.mycronic.com/en/career/working-at-mycronic/

How to Apply

Job Types: Temporary.

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