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28 Mar 2022
Full-Time IT Systems Analyst
Job Description
Brief Description
In the role of Systems Analyst, you will provide desktop support both in person and remotely, that primarily consists of Windows based devices, although does include Android and IOS devices, as well as some Macs.
Why Should You Apply?
- In this role you will understand and utilize scripts to manage and maintain Zywave systems using PowerShell.
- Utilize a ticketing system to respond to and track end user issues and resolutions.
- Monitor, manage and maintain Zywave end user devices, including mobile device management, using Microsoft System Center Suite, Intune and Jamf.
- Assist in troubleshooting telephony and conferencing systems based on Microsoft Teams.
- Provide first level support for a wide breadth of end user software including, but not limited to, Office365, Active Directory, Windows, Mac OS, IOS and Adobe.
- Provide limited off-hours support as needed.
- Occasional domestic travel may be required less than 5 percent of the time.
Factors for Success
- Bachelor’s Degree plus at least 2 years of systems support experience, or equivalent combination of education and technical experience.
- Demonstrated organizational, analytical and problem solving skills.
- In-depth understanding of Microsoft end user technologies.
- An understanding of the importance of security within IT at an enterprise scale.
- A+ Certification a plus
Company Background
Why pick Zywave? Zywave is a cutting edge, fast growing SaaS company leading the digital revolution of the insurance industry at every stage of the client lifecycle. Headquartered in Milwaukee, WI with employees across the globe, Zywave is consistently voted by employees as a Top Workplace. Our employees enjoy a remote first, highly flexible work environment with endless opportunity for internal advancement.
How to Apply
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