Job Description

IT SUPPORT ENGINEER

Responsible to: Service Delivery Manager
Location: National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ
Salary: Up to £30,000 per annum dependent on experience
Benefits: Bonus, Pension, Life Assurance, Private Health Insurance, staff discounts, Cycle to Work scheme, free onsite gym and use of tennis and padel courts (Plus more)

About the role
The LTA is the National Governing Body for tennis in Great Britain, Channel Islands, and the Isle of Man, and is responsible for developing and promoting the sport while safeguarding the integrity of tennis. The vision for The Lawn Tennis Association is “Tennis Opened Up”; and the mission for all those involved in delivering this vision to grow tennis by making it relevant, accessible, welcoming, and enjoyable.

The future of the LTA’s digital footprint is at the heart of the business strategy. The IT Support Engineer will be responsible for Desktop Support for circa 300 Colleagues based at the National Tennis Centre and those in Regional Offices around the country.

The role is for a Wintel focused IT Support Engineer with good, rounded experience in Microsoft and networking-based technologies. Excellent troubleshooting skills will be required. By providing great customer service, this role will ensure excellence in delivery across performance, participation, and major events. This role is ideal for individuals looking to make the transition from a 1st / 2nd line support focused role into a dedicated 2nd line role with 3rd line exposure.

Key Accountabilities

Technology
• Technical support of a range of Windows 7 to 10 Dell and HP Laptops, including imaging and new builds.
• Support and troubleshooting of Android and iOS devices.
• User administration in Active Directory and Hosted Exchange platforms.
• General technical support of IT components such as local network, WiFi and printers.

Security
• Promote the IT security strategy for: user PCs; email; web; network communications; virus and malware protection.
• Complete Daily Checks of critical components and log any issues.
• Working with a “security first” focus to ensure compliance with information governance, regulatory and mandatory requirements such as PCI-DSS and GDPR.

Customer Service
• Communicate and liaise effectively with LTA Colleagues with varied levels of technical understanding.
• Deal with Colleagues’ IT issues in a friendly, professional and effective way, ensuring proactive and efficient resolution.
• Provide cover for the IT Helpdesk (which operates between 08:00 and 18:00, Monday to Friday) and at other prearranged times as requested by management, including support at Major Events.
• Escalate complex queries to relevant team members

Our Culture
The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK, and we commit that everyone will receive equal consideration for employment irrespective of your disability, ethnicity, religion, sex, gender identity, sexual orientation, marital or civil partnership status, pregnancy or maternity status, or age.

We also operate a flexible working environment where all colleagues can discuss their working needs with their manager or the People Team at any time.

To truly deliver our vision of “Tennis Opened up”, we believe it is critical that the LTA plays our part as a responsible organisation and event owner in addressing issues related to sustainability, working with everyone involved in tennis in Britain to protect and support the environment and tackle climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this.

Find out more here
• Life at the LTA
• www.lta.org.uk/sustainability

How to Apply

Job Types: Full-Time. Salaries: 20,000 - 40,000.

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