Job Description

YWCA Kalamazoo is on a Mission!

At YWCA Kalamazoo, we look for people who want to make a difference and do something that MATTERS. YWCA Kalamazoo is your ally who is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen communities. When you work for YWCA Kalamazoo, you become part of a worldwide movement: eliminating racism and empowering women.

Simply put, YWCA Kalamazoo draws together members who strive to create opportunities for women’s growth, leadership, and power to attain a common vision of peace, justice, freedom and dignity for all people.

Our employee-centric philosophies focus on taking care of you and promoting a healthy work-life balance. We offer a benefits package tailored with YOU in mind!

 WHAT YOU’LL DO:

PRIMARY FUNCTION: Under limited supervision, the IT Specialist installs, maintains, tests, and repairs systems, network software and hardware upgrades for YWCA Kalamazoo. The IT Specialist supports the day-to-day operations of YWCA’s information technology including but not limited to servers, telephones, networking, storage, disaster recovery, switches, routers, firewalls, workstations, tablets, wireless AP’s applications and connectivity to all YWCA approved network devices. This includes working with the Director of Technology and department directors in planning, development, implementation, management, and maintenance of all applications, infrastructure, security, networks, software updates, and technology training. The IT Specialist maintains crucial involvement in tier 3 Microsoft Office 365 subject matter expert (SME) and applying advances technical skills and knowledge to collect the needed information to resolve issues quickly.

 QUALIFICATIONS:

1. Associate’s degree in Information Systems, Computer Science, Business Administration or related field preferred.
2. Must pass criminal, child abuse and neglect, and sex offender background checks.
3. Two years of demonstrated experience with highly technical, experience delivering enterprise technology, installation and management of Microsoft Office 365 software installation including infrastructure, and services in Private/Public Cloud and Virtual environment.
4. One-year project management experience.
5. Ability to respond to change as needed.
6. Capable of making sound decisions and responding calmly in stressful situations. Operates within organizational structure, practices, policies, and procedures.
7. Knowledge of the latest advances in software and technology.
8. Excellent verbal and written communication skills. Able to ask clarifying questions. Proven customer service skills.
9. Able to work with people of diverse backgrounds.
10. Polite professional demeanor with high ethical standards.
11. Ability to maintain strict confidentiality.

RESPONSIBILITIES:

1. Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the YWCA community.
2. Performs diverse technical assistance, document findings and performs maintenance duties in support of large program that encompass a variety of users support needs.
3. Maintains, updates, and audits record keeping systems; documents projects, writes and maintains user instructions.
4. Oversees, maintains, and inputs applicable records such as, but not limited to, network user’s security, and tracking inventory levels of equipment and materials.
5. Performs advances technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures.
6. Participates in and/or leads the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
7. Participates in and/or leads research and development initiatives and provides assistance in implementation of new technologies.
8. Serves as a primary project member on technology projects with large scope and impact; may lead and integrate the work of other staff.
9. Performs the installation, configuration, and maintenance of computers, networks, workstations and/or related equipment and devices.
10. Performs access management using active directory per YWCA’s guidelines.
11. Anticipates, mitigates, identifies, solves, and resolves hardware and software problems on servers.
12. Participates in negotiations with vendors, outsources, and contractors to secure software products and services.
13. Provides input and requirements during process and control design by outside partners.
14. Recommends, schedules, and performs software and hardware improvements, upgrades, patches, reconfiguration, server backups and server hardening.
15. Provides tier 3 support to YWCA’s programs by monitoring the Office 365 tenants, monitor and test performance for potential bottlenecks, identify possible solutions, and work with others within the Technology Department to resolve issues. Ensures employees’ connectivity, software distribution and mobile installation issues are resolved.
16. Develops and documents best practices for supporting the Office 365 application and assist with developing appropriate support model.
17. Facilitates Office 365 migration within YWCA Kalamazoo programs. Sets up administrator and service accounts, install system wide software.
18. Keeps abreast of relevant technologies within the industry.
19. Attends all team and staff meetings, participates in collective team and agency efforts, and complies with all YWCA Kalamazoo policies and practices.
20. Remains flexible and manages changing priorities on a continuing basis.
21. Knows and adheres to Association policies, procedures, and practices.
22. Safeguards confidential information gained because of the position.
23. Complies with Association policy regarding required reporting of child abuse.
24. As a YWCA employee, projects a positive image of the Association and its programs to the community.
25. Works cooperatively with program participants, YWCA staff, and volunteers.
26. Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

THE PERKS:

YWCA Kalamazoo partners with ADP to provide a phenomenal benefits package.

Our Core Benefits:

• Medical
• Dental
• Vision
• Life
• Long Term Disability
• Short Term Disability

In addition to our core benefits, we also offer access to an excellent employee assistance program. We also offer tuition assistance and a GENEROUS paid time off package to our full-time employees. We are committed to supporting a healthy work-life balance and have tailored our benefits package with YOU in mind!

EQUAL EMPLOYMENT OPPORTUNITY IS IMPORTANT!

As an employer, YWCA Kalamazoo encourages, welcomes, and fosters differences. It is the policy of YWCA Kalamazoo not to discriminate on the basis of race, religion, color, national origin/ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy, disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal opportunity and consideration for employment.

Prior to a job offer, candidates will be required to complete a criminal record background check. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an automatic disqualification from an employment opportunity.

Join us and stand up for social justice! Apply today to be part of a growing organization making a difference in our community!

How to Apply

Job Types: Full-Time. Salaries: 60,000 - 80,000.

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