Job Description

Darigold is the fifth largest dairy cooperative in the United States based on milk volume, and one of the largest privately held organizations headquartered in the state of Washington. Since 1918, our producers have taken pride in producing dairy products with unsurpassed quality. Today we are one of the nation’s largest agricultural cooperatives, producing over 8.5 billion pounds of milk every year. Through innovative technology and our efficient, flexible production capabilities, we deliver value-added products and customer-driven solutions. Darigold is now known throughout the world for bringing fresh, wholesome dairy products and ingredients from the Northwest to people all around the globe.

Darigold is seeking a motivated IT Service Desk Technician to provide internal support for company computer systems, desktop PC hardware and software systems. This role is the first line of support for the IT organization; monitoring systems, scheduled events, and automated error reports, so that issues are captured and resolved with minimal consequences and downtime for users. The IT Service Desk is the central communication hub for capturing companywide incidents and requests to the IT organization.    This position consists of providing phone support, triaging incidents, and requests, troubleshooting, project work, and occasional travel to remote sites. The ideal candidate must be able to operate under minimal supervision.

Essential Duties and Responsibilities (other duties as assigned):

• Serve as the first point of contact or as a point of escalation for IT incidents and requests.
• Adhere to and support the IT SLAs and processes.
• Create and update documentation as needed.
• Occasional travel to facilities may be necessary.
• Monitor servers, systems, and scheduled events to capture when errors and issues occur.
• Capture, resolve, and route end user-requests regarding PC, printer, Oracle applications, Microsoft applications, and any other enterprise software solution in-use at Darigold.
• Respond to requests for systems assistance via phone and electronic communication; document, track, route, and monitor issues/requests to ensure timely resolution.
• Research questions using available information resources and utilize remote assistance software to troubleshoot, diagnose and resolve system issues; advise users on appropriate action(s).
• Follow standard IT Service Desk procedures; log all interactions; redirect or escalate problems to appropriate resources as needed; identify and escalate situations requiring urgent attention.
• Assist the IT department when major disasters or major infrastructure changes occur, often by functioning as a Communication Command Center.
• Other projects, as assigned by IT Management.
• Provide 7 X 24 On-Call support for a 1-week period as part of a rotation.

Knowledge, Skills and Abilities:

• Must be able to follow documented instructions and escalations.
• A commitment to always providing the highest level of customer service along with a desire to take ownership of incidents and requests.
• An appreciation for good documentation and a willingness to contribute to Darigold’s knowledgebase.
• Strong Knowledge of PC hardware and software – installing, configuring, diagnosing, and troubleshooting.
• Current knowledge of information technologies (Desktop computing, Client Server Environment, Printers and Print Servers).
• Strong organizational and time management skills.
• Knowledge of PC imaging and deployment techniques.
• Familiarity with Microsoft Azure.
• Basic Active Directory knowledge.
• Knowledge of Mac OS a plus.
• Troubleshooting connectivity and other network issues across a WAN.
• Experience with configuring and administering VoIP phone systems a plus.
• Familiar with Linux systems and accessing SQL databases a plus.
• Job scheduler experience and EDI background a plus.
• Work in a team and individual as required.
• A strong desire to follow policies and to monitor security.
• Strength in formal (written) and informal (verbal) communication skills.

Education, Experience and Certifications:

• High School diploma or equivalent required
• 2-3 year of relevant work experience required.
• Experience with Microsoft Office Suite, ITIL and Service Now preferred.
• A+ certification preferred

Darigold is known for delivering fresh, high quality, value-added dairy products to people, & customer-driven solutions to organizations, all around the globe. We are the 5th largest dairy Co-Op in the US & one of the largest privately held organizations headquartered in Seattle, Washington. We produce over 10 billion pounds of milk every year! Since 1918, our Farmer-owners have taken great pride in producing nutritious dairy products with unsurpassed quality. Our work environment provides a results driven, collaborative space, with open & transparent communication, & a culture of celebrating everyone’s wins. Our mid-size private business model provides the ability to have dynamic involvement at all levels of our organization.  We are also proud to say we offer an excellent Total Compensation Package & a few other unique perks to our industry!

Our vision at Darigold is to Lead Dairy Forward – achieving that vision requires cultivating and supporting a team with varying backgrounds, experiences, and perspectives. We are committed to providing a workplace based on mutual respect where all employees feel included and can bring their best and authentic selves to work every day.

We are proud to be an Equal Opportunity Employer and Affirmative Action Employer. We welcome all qualified applicants without regard to race, color, national origin, sex, gender identity and expression, age, sexual orientation, veteran status, disability, marital status, creed, religion, genetic information, or any other characteristic protected by federal, state, or local law.

As a condition of employment applicants offered a role will be required to successfully pass our pre-employment background screen, receive a negative drug screen result & confirm eligibility to work in the U.S. We participate in E-Verify – please follow the links for details, English / Spanish & view our Right to Work Statement, English / Spanish.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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