Temporary IT Intern
Job Description
Summary/Objective
The IT Intern supports IT staff in the maintenance of hardware, software and systems. They participate in development of desktops, computers, network equipment, and security.
Essential Functions
- Troubleshoot incidents and problems.
- Research incidents and problems.
- Write technical support notes.
- Write system and process documentation.
- Complete documented work requests.
Competencies
- Problem Solving/Analysis
- Technical Capacity
- Thoroughness
- Project Management
- Adaptability & Flexibility
- Dependability & Reliability
- Lifelong Learning
- Teamwork Orientation
- Communication Proficiency
- Collaboration Skills
- Customer/Client Focus
- Organizational Skills
- Initiative
- Time Management
Required Competencies for all MAU Staff
- Ethical Conduct
- Personal Effectiveness/Credibility
Required Education and Experience
IT Interns must be in pursuit of a degree in computer science, information technology or engineering.
Required Skills
- Desktop support
- Typing – at least 40 words per minute
- Structured, disciplined troubleshooting
Preferred skills
- Windows OS Support
- Cisco Network Equipment
- Cisco Security Appliances
Supervisory Responsibility
There are no direct supervisory responsibilities. The highest performers will be team players who are well-versed in mentoring. Leadership during projects, outages, or incidents is required.
Career Path Progression from this position
- Technical Support Representative
- Systems Manager
- Network Technician
- Security Technician
Work Environment or Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job requires the ability to work in stressful, time-critical situations. Priorities frequently shift based on customer requests and operational issues. Some off-hours and on-call work is required.
Physical Demands
IT Interns frequently:
- Sit for at least 4 hours per day.
- Repeat the same movements.
- Use hands to handle, control, or feel objects, tools, or controls.
It is important for IT Interns to be able to:
- See details of objects that are less than a few feet away.
- Speak clearly so listeners can understand.
- Understand the speech of another person.
- Use fingers to grasp, move, or assemble very small objects.
It is not as important, but still necessary, for IT Interns to be able to:
- See details of objects that are more than a few feet away.
- See differences between colors, shades, and brightness.
- Hear sounds and recognize the difference between them.
- Focus on one source of sound and ignore others.
- Make quick, precise adjustments to machine controls.
- Hold the arm and hand in one position or hold the hand steady while moving the arm.
- Use one or two hands to grasp, move, or assemble objects.
Travel
This position requires up to 25% travel.
EEO Statement
EOE/Vet/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
How to Apply
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