Full-Time IT Helpdesk Support Coordinator
Job Description
IT Helpdesk Support Coordinator
Information Technology
Announcement #241530
Jefferson Healthcare is seeking a highly motivated IT Helpdesk Support Coordinator to join our team. The ideal candidate will have a strong background in systems or network administration and a customer service focus. You should have experience interacting and negotiating with vendors, be skilled in coaching and presenting, and have excellent problem-solving skills. If you are looking for an opportunity to work with a dynamic and talented team, we encourage you to apply.
Responsibilities:
- Coordinates all functions surrounding the Information Services Helpdesk.
- Communicates to all levels of the organization with a goal of exceptional customer service
- Fosters positive employee relationships and drives customer satisfaction.
- Ensures customer needs are met through Service Level Agreement for helpdesk ticket queues with a focus on non-project oriented (also known as break-fix or operational) tickets.
- Briefs team members on new initiatives, projects, and goals
- Coordinates education and training for the Helpdesk
- Tracks, monitors, assesses, and implements changes to reduce ticket turnaround times, customer satisfaction, and overall quality of ticket management.
- Assesses, creates, and manages the process for triage.
- Coordinates schedules to provide helpdesk coverage, in collaboration with the IS Director
- Creates and manages automation around helpdesk processes.
- Coordinates IT helpdesk tasks, priorities, and related projects to improve technology support and service targets.
- Designs, coordinates, and improves integration with existing workflows and systems.
- Educates employees on the use and best practices of technology and creates and maintains knowledgebase documentation.
- Assists and supports end users with problems, questions or projects related to technology.
- Works closely with IT team members to support IT infrastructure, security, networking, business applications, and clinical informatics.
- Works with other support departments to report ticket trends and support gaps.
What can we offer you?
- Competitive salary
- Benefits package that is ranked in the top 1% in the state!
- Medical, dental, vision, retirement, PTO and more!
- Hands-on training
- Opportunities for advancement
What you’ll need:
- Minimum two (2) years of working in an IT helpdesk environment or other technology customer service supervisory or related leadership position
- Required Associate degree in a technology (preferred), clinical, or business-related field
- IT certifications preferred (A+, CCNA, Microsoft, etc.)
Schedule: Full time; non-union; exempt; on site
To apply: To apply for this position and future positions, please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/
This position will remain open until filled.
* Candidates who accept a written offer of employment must pass a background check and may be required to undergo 10-panel testing for commonly abused controlled substances, including marijuana, in accordance with our policy.
How to Apply
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/3105234-846401105 total views, 0 today