Full-Time IT Generalist
Job Description
Imagine Consulting is partnering with Peer Health Exchange to assist with the following job position:
Organization Description
Peer Health Exchange (PHE) is a national non-profit organization that creates education opportunities for peers to share the tools and resources young people need to make healthy decisions. Since 2003, we have trained more than 15,000 college students to deliver in-person health education to over 188,000 high school-aged young people in communities across the country. In response to the COVID-19 pandemic, we re-designed our in-person programming to be delivered virtually and partnered with high school students to understand their mental health needs. Following that collaboration, we launched our app selfsea.org for young people ages 13 – 18. In the past year, we’ve expanded from two in-person program models to five in-person and digital program offerings and we are continuing to grow! Our mission is critical, our team is diverse, and our work is vibrant. Check us out on TikTok (@peerhealthexchange)!
Learn more about our responsiveness and shift to digital in this article co-authored by our colleagues “Youths Know What They Need to Support Their Mental Health”!
About the role
As the IT Generalist, you will provide technical support for PHE by installing, maintaining, and administering hardware, software and network components. Additionally, you will ensure proper operation of local servers while providing programing and administration support for local applications and databases. You will report to the Assistant VP of Finance & Administration.
Here’s what you should know:
This is a full-time, salaried position based in our Oakland, CA office. All PHE staff are currently temporarily remote due to the COVID-19 pandemic.
Looking for more information about our awesome benefits, culture and more? Visit our Careers Page and check us out on Glassdoor!
Here’s what you will do as part of our team:
40% Technology Support & Staff Training
- Prioritize urgent, recurring unsolved issues and requests to team Train PHE staff on essential software, databases, network, IT policies and security procedures
- Participate in documenting and modeling business processes
- Analyzing and processing issues/requests for urgency and recurrence
- Participate in decisions about what equipment & services to purchase for staff and then make those purchases
30% Facilities & Operations
- Generating documentation, forms and general clerical work as needed, including purchase processing and shipping
- Support the development and implementation of long-term workspace plans for offices, while overseeing day-to-day facilities needs at the national office (in Oakland, CA)
- Administrate facilities contracts, leases, vendors, and safety standards
- Manage vendor invoices and ensure all invoices are paid properly and on-time and all purchases are correctly coded for the accounting system
30% Systems and Network Administration
- Assist in administration of systems and tools for staff and systems
- Configure and maintain network devices, cloud-based systems, operating systems and associated services
- Configure, install, support, and troubleshoot systems including user software, email, telephone, and office equipment
What you’ll bring to the table:
Minimum qualifications:
- Demonstrate a strong passion for PHE’s mission to empower young people with the knowledge, skills, and resources to make healthy decisions; strong alignment with PHE’s core values of Health, Equity, Agency, Communication and Impact
- 3-5 years of relevant professional experience OR 2 years experience with additional specailzed training or certification
- BS. in Business Administration or IT (or equivalent work experience) plus minimum 1-2 years working experience
- Excellent communication, technical writing, and customer service skills
- Advanced problem solving skills
- IT support experience
- Technical writing experience
- Strong attention to detail
Preferred qualifications:
- Helpdesk/IT Support experience
- Salesforce user
- Document automation experience
- Office management experience (supplies, requests, mailroom)
Your turn! We’d like to learn about you.
Please submit your resume and cover letter telling us why you are interested in our team and this role!
At Peer Health Exchange, we celebrate difference and are committed to providing equitable opportunities, addressing the effects of power and privilege. PHE is proud to be an equal employment opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, citizenship, marital status, physical disability, veteran status or length of time spent unemployed. We want to empower people to change lives!
Note: Peer Health Exchange reserves the right to add additional duties, as needed. All Peer Health Exchange employees are encouraged to be flexible and responsive to changes in scope of duties.
How to Apply
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