Full-Time IT Engineer
Job Description
Description
DomainTools is looking for a motivated and experienced IT Engineer to join our Technical Operations team. We are a company with a vision of a safe, secure, and open Internet for everyone and we need some help to achieve that vision.
This role will serve as the primary point of contact for DomainTools corporate IT. As part of the larger Technical Operations team, you will focus heavily on our employee’s technology needs to run our business. This includes laptop management, SaaS application administration, end user troubleshooting, audio/video system design and support, and inventory management.
Location: Remote within the US.
Requirements
Job Responsibilities:
- End user support for office related issues using a work ticket queue tracked in Jira
- Automating the configuration and deployment of Macbook laptops using JAMF
- Employee user account management
- Management and configuration of core business tools (email/chat/wiki)
- Manage and troubleshoot Audio/Video equipment in conference rooms and office dashboard displays
- Manage inventory and ordering of technology supplies ensuring adequate stock available at all times
- Manage data clean up and disposal of computing assets using approved 3rd party recyclers
- Develop and deliver training as needed to help employees adopt new technologies and best utilize our systems and infrastructure
- Advocate and educate users on use of tools and infrastructure systems
- Other duties as assigned
Essential Experience/Skills:
- Clear desire to help people enhance their job functions through the use of technology
- Excellent written and verbal communication skills
- Proficiency at writing end user documentation (HowTo’s, as-built documentation) for technical and non-technical audiences
- Willingness to dive into problems whether familiar or not
- Commitment to continuous improvement for the team
- 3+ years experience working in end user support
- Passion for automating away problems
Benefits
DomainTools is the leader in domain name, DNS and Internet OSINT-based cyber threat intelligence, and cybercrime forensics products and data. With over 15 years of domain name, DNS and related ‘cyber fingerprint’ data across the Internet, DomainTools helps companies assess security threat risks, profile attackers, investigate online fraud and crimes, and map cyber activity in order to stop attacks. Our customers include many Fortune 500 companies, including leaders in Internet technology, banking, consumer products, manufacturing and government.
Our home and headquarters are located in Belltown Downtown Seattle (we are currently 100% remote due to COVID19) in a very cool office staffed with smart and energetic co-workers. We provide great benefits such as fully paid premiums on medical plans for employees, pet insurance, flexible PTO, and flexible scheduling to name a few.
DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.
How to Apply
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