Full-Time IT Business Relationship Specialist
Job Description
The NC HealthConnex team is looking for their next outreach professional! The outreach team strives to serve as a reliable source of information, support, and training for the NC HealthConnex participant community. They establish, and nurture relationships with a variety of care teams and providers such as physicians, hospitals, and other medical facilities who participate in the overall healthcare network. The team attends state and national conferences to better serve our statewide care teams.
The IT Business Relationship Specialist is responsible for developing and maintaining relationships with health care customers, delivery teams, stakeholder organizations, and other team members to deliver requirements of the Electronic Health Information Exchange Act.
Duties include, but are not limited, to:
- Responds to phone and email inquiries; initial outreach to potential participants scheduling and attending calls/meetings/appointments
- Reviews metrics to identify actionable data for participant engagement opportunities
- Maintains documentation such as user guide updates, updating participating entities, and other reports as assigned
- Plans and hosts monthly and/or quarterly educational webinars, assisting or managing work groups
- Conducts end user training tailored to specific customer needs
- Coordinates with and supports other NC HIEA team members as it relates to program administration, provider engagement and retention and development of outreach materials related to new services
How to Apply
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