Full-Time Intergrations Solution Engineer
Job Description
Join us to help our customers fight the bad guys! With threats to organizations growing and breach notices in the news every day, our market is growing exponentially. We need an experienced Solutions Engineer to help our customers improve their security posture. As an Enterprise Solutions Engineer at DomainTools, you will have the opportunity to work with the largest companies in the world to conceptualize and implement new and inventive ways to integrate our products and data within their workflows and systems (SIEM, TIP, SOAR technologies).
You are a talented, driven and insanely curious Solutions Engineer that is focused on helping Enterprise Customers operationalize the DomainTools product suite. You are excited to dive into all aspects of the go-to-market organization at DomainTools to help our teams with presentations, demonstrations and customer trainings and technical support.
As a Solutions Engineer, you will act as the primary technical resource during the sales process working alongside our account representatives to provide support during discovery, demonstration and proof of concept. And, post-sales, you will lead focused trainings, onboarding and education sessions for our customers to help guide implementation of the DomainTools Solutions to unlock advanced capabilities. You will also be a key provider of technical support by triaging escalated customer and prospect issues liaising with our product and engineering teams.
We want a collaborative and energetic individual that can contribute to the Customer Advocacy team and the business, excel in a dynamic environment, deliver messaging and feedback back into the product, engineering and integration organizations and work proactively to drive customer experience.
Location: Remote within US
Requirements
Join us to help our customers fight the bad actors! With threats to organizations growing and breach notices in the news every day, the security market is growing exponentially. DomainTools is looking for an experienced Integration Solutions Engineer to help our customers and prospects leverage DomainTools data to find threats on their network.
As an Integration Solutions Engineer, you are a ‘techy that talks’ will work directly with large Enterprise organizations in both a pre- and post-sales capacity to implement DomainTools solutions in their security products. Your expertise working with security products, SIEMs, SOARs, or TIPs will be essential for success, since most engagements will be with companies seeking to leverage DomainTools data in these platforms.
Our product teams are constantly rolling out new integrations that extend proven concepts from existing SIEM, SOAR and TIP platforms, such as Splunk, Elastic, Phantom, Cortex XSOAR,, MISP, Maltego and a host of emerging players in this dynamic market. Your mission will be to get up to speed on those technologies as fast as possible, and then build and execute implementation plans tailored to each platform.
Job Responsibilities
- Work directly with large enterprise customers and prospects to integrate DomainTools data and apps into a customer’s existing security tools.
- Act as a key technical support resource for the DomainTools integration solutions, including troubleshooting and planning workarounds or technical solutions for atypical customer environments.
- Collaborate with the DomainTools product and engineering teams to define and test new features.
- Team with DomainTools Sales and Account Management teams to showcase DomainTools value, set up Proof of Value (PoV) and work with prospects and customers on integration specifics.
- Work closely with Account Managers to help existing DomainTools customers upgrade to new versions.
- Be diligent in tracking implementations and documenting best practices and lessons learned. Contribute to documentation for both internal teams and an external audience.
- Ensure excellent service and support for prospects and customers creating long-term business relationships with innovative solutions to push user adoption and maximize the value of our integrations.
- Deliver technical product presentations and demonstrations including supporting marketing webinars and conference events.
- Utilize Jira to track all pertinent information related to issues, opportunities and accounts.
- Occasional travel may be required.
Required Qualifications
- 5 years experience with SIEM, SOAR and TIP platforms or other security tools
- 3 years of current technical consulting experience to Fortune 100 customers during product testing, evaluation, proof-of-concept and production deployments.
- Holds a current Splunk Core Certified User certification
- Working knowledge or recent experience with API’s, scripting languages, application development, databases, and analytical tools.
- Basic knowledge or understanding of Whois & DNS
- Experience communicating effectively across various teams and disciplines about a product’s technical capabilities.
Preferred Qualifications
- Real-world experience in fighting cyber threats, as an information security practitioner
- Thorough understanding of DNS, TCP/IP, and networking
- BA/BS in computer science, computer engineering, or mathematics, MIS degree or equivalent work experience
- Experience working in a SOC a plus
Benefits
DomainTools is the leader in domain name, DNS and Internet OSINT-based cyber threat intelligence, and cybercrime forensics products and data. With over 15 years of domain name, DNS and related ‘cyber fingerprint’ data across the Internet, DomainTools helps companies assess security threat risks, profile attackers, investigate online fraud and crimes, and map cyber activity in order to stop attacks. Our customers include many Fortune 500 companies, including leaders in Internet technology, banking, consumer products, manufacturing and government.
Our home and headquarters are located in Belltown Downtown Seattle (we are currently 100% remote due to COVID19) in a very cool office staffed with smart and energetic co-workers. We provide great benefits such as fully paid premiums on medical plans for employees, pet insurance, flexible PTO, and flexible scheduling to name a few.
DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.
How to Apply
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