Full-Time Infrastructure Officer
Job Description
Infrastructure Officer
About HMRC
HMRC are the UK’s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for public services and help families and individuals with targeted financial support.
HMRC Fraud Investigation Service (FIS)
HMRC’s FIS department are responsible for the department’s civil and criminal investigations. FIS ensures that HMRC has an effective approach to seeking the most serious tax evasion and fraud. FIS are home to a wide range of people with a variety of skills and professional backgrounds – including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery support teams to name but a few.
Digital Support and Innovation (DSI) is the specialist support business area provision for enhanced digital and covert specialist technological support to FIS investigations. DSI works across Law Enforcement and government. DSI provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.
HMRC’s Cyber & Digital Forensics (C&DF) plays an integral role in Her Majesty’s Government’s fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. Our forensic practitioners are a key part of the UK Law Enforcement community, working on a various cases, from corporate criminality to tobacco smuggling.
About the Role
This is an exciting opportunity for you to hone your skills in the field of digital forensics, including working on mobile devices and vehicles. C&DF offers an extensive training programme with potential for industry certifications and technical career pathways from apprenticeships through to Grade 6.
The role within Cyber & Digital Forensics (C&DF) Nottingham is pivotal to the successful delivery of a significant investment in capability and offers dynamic and challenging work.
Your main responsibility within this role is to support all technology underpinning Nottingham C&DF business as usual activity. This supports Investigators as they gather, investigate and analyse forensic evidence, extracted from digital media devices that have been, or are suspected of being, used in the commission of crime.
Alongside this, you will be expected to play a leading role in the support of assigned infrastructure services and technologies, working with the HMRC corporate IT department, various external suppliers and authorities. This will often involve tactical responses, delivered at pace, whilst aligning with the standards required by the criminal justice system. This is a Law Enforcement role and you should be able to both document and account for actions, in Court.
The Infrastructure Officer will also be required to provide support to colleagues in other locations with a Digital Forensics presence.
This post supports an existing environment, producing evidence in live cases. It is therefore essential that you can hit the ground running, driving services forward to ensure deadlines are met whilst giving regular verbal and written updates to the Infrastructure Manager.
Key responsibilities and requirements:
• Experience of delivering technical solutions, troubleshooting, and providing support to users, preferably within a Law Enforcement environment.
• Experience of configuring, supporting and solving Windows Server environment’s including the following areas:
• Microsoft Active Directory Management.
• Microsoft System Centre Suite Management.
• Microsoft High Availability and Data Protection Services.
• Microsoft SQL Environment.
• Microsoft Hyper-V Technologies.
• Experience of working in Digital Forensics, with particular regard to the opportunities presented by ISO17025, the ITIL service Lifecycle and the challenges presented by the pace of development of technology.
• Identifying key partners. Building and maintaining relationships both technical and non-technical. Providing accurate and timely reports as required and raising where necessary.
• Leading and mentoring a range of colleagues, of all grades and abilities.
• Preparation of forecasts and reports for the Infrastructure Manager, within allocated areas of responsibility.
• Ability to work effectively as part of a team and support the team’s goals above individual goals.
Person specification
Essential Criteria
• CompTIA A+ or equivalent experience.
• ITIL Foundation Qualification or knowledge of ITIL Lifecycle Standards.
• APM Project Management Fundamentals or an understanding of Project Management practices.
• Experience of supporting Windows 7-10 desktop environment as well as 2012/16 Server environment
Desirable Criteria
• Experience of supporting a Computer Forensics Environment.
• Current Microsoft Certified Systems Administrator or Expert (MCSA/E).
• Experience of managing and supporting hybrid cloud or cloud environment.
• Experience of giving evidence in court.
• Ability to regularly work with material that may be of an obscene, offensive or distressing nature. Treat such material in the appropriate manner ensuring it is secured and handled according to defined policies.
• Driving Licence.
Qualifications
• Degree or degree-level qualification in Information Technology or a related field and/or practical experience supporting an IT environment.
• Qualifications and certifications held may include (but are not limited to): MCSA, MCSE, ACSP, ACTC, CCNA, ITIL Foundation, APM Foundation.
HMRC are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to Apply
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