Job Description

POSITION DESCRIPTION:

The Information Systems Specialist participates in the administration of the LAN/WAN, PC systems, servers, software applications and associated hardware. Assists in necessary maintenance and upgrades, security and audit controls, back-up procedures, business continuity plans and proper functioning of computer systems.  Responds to Help Desk requests and provides user support for software applications and hardware, including training of bank related hardware, personal computers and wireless device use.  Provides after hours support as required.

GENERAL DESCRIPTION OF DUTIES:

Helpdesk:

• Responsible for responding to employee requests for support via any of the support request communication channels, updating tickets and documenting resolutions; escalating tickets as necessary.  Support may be provided in person or remotely using Bank approved tools.

• Acts as the primary resource to all users regarding technical, operational, and procedural problems including analysis of problems as they relate to hardware and software in use at the Bank.
• Provides training and support for Teams, OneNote, LastPass, Outlook and Silverlake/Xperience log in. Provides training and support for new hardware such as laptops, printers, retail banking equipment including all retail e-sign devices, check scanners, receipt printers and corporate mobile and wireless devices.
• Performs hardware installation and relocations as directed.
• Utilizes IS Department procedures to authenticate employees.
• Provides on call after hours and weekend support as scheduled.

Network Administration:

• Creates and maintains users on network, e-mail, and other appropriate applications. This includes, but not limited to, password resets, user access controls, approved system-setting changes, and user terminations.
• Assists with administration of the Banks Mobile Device Management, Office 365, Active Directory, VMware, SAN, Sharefile, antivirus, telephone system, and Windows servers and services (DHCP, DNS,  RADIUS).

• Data Center:

• Assists with the Bank’s software patch management program including testing, documentation, deployment, error resolution, reporting and user notification on all windows and third-party systems in use at the Bank in accordance with regulatory guidance.
• Assists with the Banks backup/replication systems. This includes job scheduling, monitoring for performance and completeness, testing validity of backups, and performing ad-hoc request for file/directory restores.
• Prepares for and participates in the Banks disaster recovery testing.
• Supports the installation and upgrades for the IS supported applications used at the Bank according to change management procedures. This includes working with users to test enhancements and new releases, document results, and communicate change to appropriate personnel.
• Assists with creating and maintaining workstation, and laptop system images. Builds and deploys systems utilizing Windows Deployment Services. Prepares and deploys other devices and hardware throughout the Bank as needed. Verifies installation completeness via department procedure and checklists.
• Works with vendors to resolve problems, review upgrades and maintenance communications and make purchase recommendations to IS Department Manager.

Operational Responsibilities:

•  Updates inventory lists for hardware, software and software licenses in use at the Bank.
• Performs general administration and troubleshooting hardware and software.
• Creates and updates procedures, status reports, and documentation as necessary.  Suggests new procedures or processes to increase efficiency, enhance workflow and improve client satisfaction.
• Supports the Bank’s major strategic plans including Digital Transformation.
• Supports the application administrator in the day-to-day operations of Synergy, the Bank’s report and document imaging system.
• Performs other work-related duties as assigned, including participating in internal and cross-departmental projects.
• Completes all required compliance training as assigned in a timely manner.

DIGITAL LITERACY:

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills

• Information, data, and content
• Teaching learning and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

EXPERIENCE:  One year to three years of similar or related experience.  Experience and knowledge with Microsoft Windows Desktop Operating Systems, Microsoft Windows Server Administration, Email/Internet services, and Office 365 programs and application. Experience with banking applications and workflow automation are helpful. Ability to efficiently operate various business machines, computers, and software applications.   High level of organizational skills required.

EDUCATION:  Minimum of a two-year college degree related to information technology or completion of a specialized course of study at a business or trade school.

How to Apply

Job Types: Full-Time. Salaries: Not Disclosed.

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