Job Description

• Support the procurement and development of information systems and customization, workflow redesign, change management process ensuring successful implementation, optimal adoption, user proficiency and sustained utilization.
• Analyze, troubleshoot and correct detected problems
• Monitor and maintain data quality and integrity
• Ensures that applications support resident confidentiality in accordance with PHIPPA (Personal Health Information Protection Act) legislation
• Collaborate and liaise with Regions Information Technology division and vendors
• Provide training and education support to end users to ensure appropriate and effective usage
• Process end user feedback and monitor system effectiveness while identifying process improvement opportunities
• Request and coordinate the implementation of application changes including planning, pilot and full implementation of new features
• Complete clinical audits of documentation and participate in the internal audit process
• Actively participates in continuous quality improvement activities (ex. audits)
• Supports policies and procedure development as it relates to updates to the EHR
• Collaborate with Education Specialist in the development and organization of learning strategies, training and evaluation materials for education and in-services for clinical applications to ensure maximum proficiency
• Support the improvement of standard processes including but not limited to submitting support ticket to the EHR help desk and completing enhancement requests

What the role requires:

• Bachelor’s degree in a relevant clinical field or in Informatics related discipline
• Detailed understanding and working knowledge of Long Term Care Information Systems
• Knowledge of process improvement methodologies and quality monitoring
• Knowledge of resident confidentiality requirements and legislation
• Current knowledge of applicable professional practices, accreditation standards, management and health care issues and trends
• Knowledge of legal implications of IT applications
• Solid understanding of the long-term care sector
• Evaluation, quality management and continuous quality improvement experience
• Familiarity with PHIPA legislation

Skills/Abilities:

• Solid troubleshooting, analytical and problem-solving skills
• Demonstrated leadership skills
• Ability to work in a self-directed manner within a collaborative team environment
• Ability to work with multiple tasks and shifting/changing priorities
• Effective verbal, presentation and written communication skills
• Highly effective collaborator and facilitator
• Proficient organizational, time management and critical thinking skills with the ability to effectively problem solve

Nice to have: 

• Certificate in Clinical Informatics
• Experience with PointClickCare system
• Clinical background
• Previous experience with the implementation of IT systems

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
• Automatic enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis up to 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

Work Mode & Job Location: In this role you will be required to be on site at least 1-2 days a week, depending on organizational needs.  You will be required to occasionally attend on-site meetings based on operational requirements at the 10 Peel Centre Drive, Brampton worksite, as well as our Long Term Care Homes within the Region. Your remote work location must be located within the province of Ontario.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.   

Interview: Our recruitment process will be completed with video conference technology.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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