Job Description

Just as we keep our customers connected to what matters most, we keep our associates connected to what matters most to them – a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  Here’s a taste of what to expect:

When our Sales Team isn’t working to make meaningful connections with our customers, you will find them enjoying a latte from our espresso machine, trying out the food trucks that come to our office every Tuesday, playing a competitive game of foosball or working off some energy in our on-site fitness center!

• You will be rewarded for your contributions with a competitive salary & lucrative commission plan.  The more you sell the bigger your paycheck!

***This position is temporarily working from home due to COVID.  It will be necessary to have a quiet workspace and 100 Mbps download speed to be effective in this position.  Eventually this position will report to our Corporate office in Phoenix.

• Medical, vision, and dental benefits start for you and your family on day one.
• Looking for work/life balance? We offer regular work hours (Monday through Friday).
• Rejuvenate throughout the year with paid vacation, holidays, and personal time so you can rejuvenate.
• Paid time off is available to volunteer with your favorite community organization.
• We take pride in developing our team and being able to promote from within, so we offer tuition reimbursement ($5250 per year) and ongoing training to assist in career growth. (Our CEO started with the Company as a CSR – That’s how seriously we take learning and development!)

•  We offer a $75 stipend toward your internet/cable bill.
• Your well-being is important to us, so we offer an onsite fitness center and showers, zen garden, and quiet rooms
• Protect your vehicle with complimentary garage parking
• 401k with full match up to 5%, vested after 1 year

What would your day look like?

• You will use your learned expertise of the Sparklight products to assist our customers throughout the day to deliver on our promise of being helpful, personal, proactive, and committed by helping them choose which internet, phone, or video package best suits their needs.
• Following up with our current customers to make sure they are happy with their current services. Do they need additional services? Work to upsell them, presenting even better communications packages!
• Providing high level customer service by ensuring all customer data is entered accurately into the Sales Force system.
• All our associates have the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

What you’ll need to be successful: 

• At least six months previous experience in customer service will set you up for success in this position. Call center experience is a plus!
• A proactive approach – some customers require a little ‘push’ to commit – be persistent even after a hard refusal/rejection.
• We are looking for outgoing individuals! Be able to direct conversations and close sales.

•  Problem-solving is key when working with our customers. Be able to listen to customers with patience and empathy, then present workable solutions.
• The technology world never stops changing – be able to keep pace with the product improvements we’re providing our customers.
• Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
• Regular and predictable attendance is required.  Our customers need you to help keep them connected to what matters most!
• High school diploma or general education degree (GED).

• Associate degree (A.A.) preferred, but not required.

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One and all of its subsidiaries provide Equal Employment Opportunities to all individuals of different race, creed, color, religion, national origin, nationality, ancestry, sex/gender, pregnancy, affectional or sexual orientation, gender identity, age, disability, marital status, citizenship, genetic information, veteran status, or any other category protected by applicable law. 

Cable One supports applicants and employees with disabilities. If you need a reasonable accommodation for any part of the application, interviewing, hiring, or any other time during the employment process, please contact us at ca*****@sp********.biz 

Who is Sparklight?

Sparklight™ is a leading broadband communications provider and part of the Cable One family of brands, which serves more than 900,000 residential and business customers in 21 states. Sparklight keeps our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

 Cable One, Inc. is committed to keeping our associates and customers safe.  Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. 

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #culturematters, #customerservice, #sparklightcareers, Diversity, and sales. Salaries: 40,000 - 60,000.

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