Full-Time Implementation Consultant
Job Description
CivicPlus is a leading software provider for local governments. Our platform enables local governments to improve communication and engagement with their citizens, streamline internal processes, and enhance community services.
The Implementation Consultant I is responsible for the management and oversight of customer projects, to include coordination of efforts between the customer and applicable CivicPlus departments Must be able to complete a project scope, create a timeline, coordinate training to include preparing them for successful maintenance/operation and work with the customer/internal resources to launch a project within a specified timeline, project hours, and budget. The Implementation Consultant I owns the “customer experience” and is responsible for facilitation of all communication through the phases of the project to ensure the successful delivery of all assigned projects.
We’re excited to hire a new Implementation Consultant who can:
- Maintains a minimum 95%+ average Client Satisfaction
- Ability to move project forward and meeting original timeline expectations a minimum of 80% of the time
- Ability to manage small to medium sized product specific contracts
- Ability to perform or coordinate any add-ons as necessary per individual product
- Confident understanding of contracts, SOWs, and terminology and can communicate meaning effectively
- Participates in product improvement/review initiatives
- Understands at a high-level how CivicPlus products work together
There is no perfect candidate, but we are looking for:
- Minimum of 1 years experience as an Implementation Consultant or applicable position
- Master of core product solution- NextRequest
*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!
- We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.What is our hiring process?
- Introductory Call with someone from our recruiting team.
- First Interview with the Hiring Manager
- Interview Loop with additional team members
- Interview Project Activity-we simply want to take a peek at how you approach and solve problems.
- Offer
Employment Practices
- CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
- Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
- We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
How to Apply
Please apply on our career page: https://recruiting2.ultipro.com/CIV1000CIPLI/JobBoard/79b093ad-bba9-48ba-b34d-f3900c56a15e/Opportunity/OpportunityDetail?opportunityId=e3dc3c9c-dda0-47b5-b7e1-8aef7580537c46 total views, 0 today