Job Description

• Provides initial crisis intervention, makes referrals, works in partnership with community resources for housing support and works one-on-one with clients during crisis and stabilization period
• Identifies and facilitates appropriate permanent housing options for multi-barrier clients in need of intense housing supports and matches them to the right service.
• Conducts any necessary screening, assessment evaluations, intense case management and navigation services and determine a client’s eligibility to several different housing options and services
• Work with the clients to determine and eliminate complex barriers preventing housing stability, identify high risk social complexity factors and matches client with appropriate services and programs
• Provides intense, multi-sector and shared case management supports and intervention services that addresses housing stability
• Provides onsite services in the areas of independent living skills, conflict resolution, negotiation skills, and financial linkages available to assist in reaching case plan goals
• Develops a plan of intervention with the client that addresses the need for housing, services, crisis intervention, and continuity of care planning and coordination
• Interviews and reviews eligibility criteria to ensure suitable placement and calculation of rent for housing units, preparing and signing rent supplement agreements
• Calculates and issues funds based on program eligibility to ensure housing stability
• Provide community referrals to assist clients and their families, as needed
• Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocates for clients with prospective landlords
• Documents reasons for housing program ineligibility, advises in writing and makes referrals to other resources or services at Peel or in the community to help clients experiencing hardship
• Provide customer service to applicants and residents, and maintenance of customer files
• Provide information or advice within the guidelines of an established by-law, or program
• Maintain client related data tracking systems, generate client data for monthly reporting
• Identifies and sets up payment agreements and repayment contracts with residents who have outstanding arrears
• Updates relevant resident data changes, such as income and family composition, initiated by the annual renewals and/or the resident
• Responds to and actions all resident complaints as appropriate
• Provides life skills assistance and coaching
• May facilitate group discussions

What the role requires:

• College Diploma in Human Services field combined with at least two (2) years of related experience in the delivery of direct client service in housing and/or homelessness
• Knowledge of all applicable policies, legislations, acts including but not limited to the Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
• A valid class G driver’s license
• Demonstrated creativity in case management with consideration to the client’s unique circumstances
• Proficiency in Microsoft Office, and other Housing enabling technology
• Completion and satisfactory results of a Vulnerable Sector Search is required

Skills/Abilities:

• Specific knowledge of housing and homelessness programs and other services available in Human Services
• Strong knowledge of community agencies and demonstrated ability to work in partnership with them
• Experience and sensitivity working with those impacted by mental health issues, addiction, victims of violence and abuse
• Crisis intervention, harm reduction, and client centered care experience required
• Creativity in problem solving, and the ability to follow through on housing leads
• Advocacy to help people who have struggled with homelessness and help them find and secure housing
• Strong communication skills, speaking, listening and writing clearly and thoroughly
• Excellent customer service skills
• Negotiation and problem-solving skills
• Tact, diplomacy, decision making, and organizational skills
• Ability to deal with challenging applicants
• Strong organizational and time management skills.
• Demonstrated ability to work independently and as part of a team
• Must maintain and execute confidential information
• Trauma trained required
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Perks @ Peel and why you will love working for us:

• Voluntary enrolment into OMERS pension plan (where applicable)
• Flexible hours supporting your wellness and wellbeing
• Supportive leadership and a culture of respect and inclusion

Preference will be given to qualified applicants who are currently in the bargaining unit.

This position is a bargaining unit position represented by CUPE Local 966.  Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Work Mode & Job Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 10 Peel Centre Drive, Brampton and travel between various Regional worksites. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.  

Interview: Our recruitment process will be completed with video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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