Temporary Housing Supply Representative
Job Description
- First point of contact to provide service and support to landlords for participating and manage their eligibility for Peel Housing Programs.
- Creatively seeks out and promotes new opportunities to increase housing stock
- Establishes strong outreach and builds relationships with the community, property owners, realtor’s, landlords, and other services to obtain new, improve or manage existing housing stock
- Networks with community agencies, coalitions, landlord/property management, and Outreach
- Promotes Regional incentives and programs to potential or existing landlords to entice participation in the Region of Peel’s housing stock
- Uses current housing market information, trends and resources in order to market the Region of Peel’s housing stock
- Cooperates with other housing staff to mediate and resolve complaints from applicants and residents regarding housing unit
- Liaises with landlord site and property management staff regarding tenant placements.
- Facilitates and mediate concerns identified by landlords or other Housing staff to support clients
- Regularly visits housing sites regarding new or problematic housing units identified
- Prepares landlord-related reports including outcomes, successes and challenges supporting Housing and Homelessness Plan and overall Housing strategy at the Region of Peel
- Provides information and assistance regarding the rent supplement, transitional housing, and other housing and homeless programs to private landlords, community agencies and politicians
- Sends out exit interview surveys and takes the appropriate follow up action with landlords, as required
- Processes landlord payments and responds to enquiries regarding their statements by analyzing and explaining adjustments
- Acts as an advisor to private landlords regarding legal action under Residential Tenancies Act for those in violation of their tenancy agreements, as required
- Acts as a liaison on behalf of the Region with paralegals, private landlords and other counsel
- Remains current and updated on landlord laws, ordinances and regulations that impact housing
What the role requires:
- Post-secondary Diploma in a Human services field along with a minimum of two (2) years relevant experience in housing or homelessness, and customer service or residential property management
- Knowledge of housing and homelessness programs at Peel, resources, and subsidy programs
- Knowledge and application of the Residential Tenancies Act
- Good interpersonal skills and strong communication skills to communicate with the public, staff, and community supportive agencies
- Proficiency in Microsoft Office applications and Housing and Homelessness enabling technology
- Able to work independently and as part of a larger team
Skills/Abilities:
- Excellent customer service and administrative skills
- Strong negotiation and mediation skills
- Strong problem solving skills and effective decision making capabilities
- Detail oriented with strong organizational and time management skills
- Highly motivated self-starter, with proven ability to develop creative solutions
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources
Work Mode & Job Location: In this role you will have the ability to work mostly remote. You will be required to occasionally attend on-site meetings based on operational requirements at the 10 Peel Centre Dr., Brampton, ON and various regional worksites. Your remote work location must be located within the province of Ontario.
Hours of Work: 35 hours per week
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
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If this opportunity matches your qualifications and experience, please apply on-line.
How to Apply
Region of Peel - Careers - Housing Supply Representative in Ontario | Careers at CA-ON Brampton, Caledon, Mississauga (icims.com)86 total views, 0 today