Full-Time Housing Representative
Job Description
- Work with the clients to determine and eliminate immediate barriers preventing housing stability, identify risk factors and matches client with appropriate services and programs
- Provide navigation and referral services designed to assist clients and their families obtain housing stability
- Provide immediate multi-sector and shared case management supports and intervention services that address housing stability and avoid crisis
- Identify and facilitate appropriate permanent housing options for a high volume of clients, such as, subsidized housing, emergency, transitional, supportive housing, affordable and market rate housing, and other housing opportunities
- Conducting necessary screening, assessment evaluations, case management and navigation services and determine a client’s eligibility to several different housing options and services
- Interview and review eligibility criteria to ensure suitable placement and calculation of rent for housing units, preparing and signing rent supplement agreements
- Calculate and issue funds based on program eligibility to ensure housing stability (last month rent, calculate rent supplement amounts, issue arrears payments and other benefits for clients)
- Develop a plan of intervention with the client that address the immediate need for housing, services, crisis intervention, and continuity of care planning and coordination
- Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords, filling out rental applications, search for housing, interpreting leases and understanding tenant rights and responsibilities
- Document reasons for housing program ineligibility, advises in writing and makes referrals to other resources or services at Peel or in the community to help clients experiencing hardship
- Provide information or advice within the guidelines of an established by-law, or program
- Maintain client related data tracking systems, generate client data for monthly reporting
- Identifies and sets up payment agreements and repayment contracts with residents who have outstanding arrears or overpayment of subsidy
- Responds to and actions all resident complaints as appropriate rent change enquiries, and actions all transfer requests
- Processes move out notices from residents.
- Updates relevant resident data changes, such as income and family composition, initiated by the annual renewals and/or the resident.
- Prepares month end reports as required
- Provides supports to Housing clients
- Provides life skills assistance
- May facilitate groups
- Other duties as assigned
What the role requires:
- Minimum of college diploma in Human Services field with at least 2 years related experience in the delivery of direct client service in housing and/or homelessness
- Experience calculating and issuing funds to clients (e.g. rent)
- Knowledge and ability to explain all applicable policies, legislations, acts including but not limited to the Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
- Specific knowledge of housing and homelessness programs
- Excellent knowledge of community agencies
- Experience working with and ability to display sensitivity towards those with mental health issues, addiction, victims of violence and abuse
Skills/Abilities:
- Crisis intervention, harm reduction, and client centered care experience is an asset
- Good interpersonal skills to communicate with the public, staff, and community supportive agencies
- Excellent customer service skills
- Strong negotiation and problem-solving skills
- Able to be tactful, diplomatic and exercise effective decision-making skills
- Ability to deal with challenging applicants
- Demonstrated ability to work as an effective team member
- Strong communication skills, speaking, listening and writing clearly and thoroughly
- Must maintain and execute confidential information
- Proficiency in Microsoft Office (Word, Excel, Outlook) and other Housing enabling technology
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis (where applicable)
- Flexible hours supporting your wellness and wellbeing
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources
Preference will be given to qualified applicants who are currently in the bargaining unit.
This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.
Work Mode & Job Location: In this role, you’ll enjoy the flexibility of a hybrid work arrangement. This means you’ll have the ability to work off-site and on-site as needed, depending on operational needs at the 10 Peel Centre Dr., Brampton, ON worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.
It’s important to note that your off-site work location must be within the province of Ontario. This ensures that we’re compliant with all regulations and policies.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
How to Apply
Region of Peel - Careers - Housing Representative in Ontario | Careers at CA-ON Brampton, Caledon, Mississauga (icims.com)68 total views, 0 today