Job Description

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Care Regulation & Qualify Improvement (HCRQI) section in Portland, Oregon has a career opportunity for a Hospital Staffing Triage Intake Administrative Specialist (Administrative Specialist 2) to support complaint triage in the hospital staffing program.

This is a full-time, permanent, classified position and is represented by a union. This recruitment may be used to establish a list of qualified candidates to fill current or future vacancies.

What you will do!

As the Hospital Staffing Triage Intake Administrative Specialist, you will support complaint intake and triage processes in the hospital staffing program. This includes setting up systems to process and review complaints made by hospital staff. You will support surveyors, compliance specialists, and senior staff in responding to complaints made by hospital staff, liaising with hospital staff and preparing documents to ensure OHA can conduct comprehensive investigations. This includes providing complaint tracking support. You will provide general monitoring of program operations, manage the program’s administrative needs, direct public inquiries to other staff and assist the program with office policies and procedures, such as tracking investigation timelines and sending reports and enforcement documents.
What we are looking for:
Minimum Qualifications:

Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis.
OR
An associate degree in general office occupations AND two years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis.
OR
An equivalent combination of education and experience.

Desired Attributes:

• Position requires a valid driver’s license with good driving record or other method of transportation.
• Ability to prioritize work and work independently with minimal supervision.
• Experience in solving complex problems within the limitations of statute and rule.
• Proficiency in written and verbal communication.
• Demonstrated ability to coordinate investigation tracking and monitoring systems.
• Experience with adapting to evolving Federal and State statutes, rules, policies, and procedures.
• Experience dealing with sensitive issues and handling personal information while maintaining confidentiality.
• Experience creating, promoting, welcoming, and maintaining a culturally competent and diverse work environment.

Working Conditions:

Most of the work of this role may be conducted remotely with full access to the needed operating systems and technology. However, there are times when the work will need to be conducted on-site several times each month. The on-site location is located at 800 NE Oregon St, Portland, OR 97232.

What’s in it for you?

The Public Health Division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.

• We offer exceptional medical, vision and dental benefit packages for you and your qualified family members with minimal out-of-pocket costs (member cost share is as low as 1% – 5%). Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
• Paid Leave Days:
  • 11 paid holidays each year.
  • 3 additional paid personal business days each year.
  • 8 hours of paid sick leave accrued each month.
  • 8 hours of vacation leave accrued each month with increases every 5 years.
• Pension and Retirement After six months of service, you may qualify for the Public Employee Retirement System (PERS). New employees may be enrolled in the Oregon Public Service Retirement Plan (OPSRP).
• Student Loan Forgiveness; Public Service Loan Forgiveness (PSLF) The PSLF program may forgive student loan balances after you’ve made the equivalent of 120 qualifying monthly payments.
• Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Continuous growth and development opportunities.

Salary: $3,948 – $5,483 Monthly

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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