Job Description

Closes 3/21/2022 5:00 PM Pacific

Position Description

The City of Tacoma is recruiting for the position of Homeless Engagement Alternatives Liaison Team Manager.  This Management Analyst III level position is a key member of the Neighborhood and Community Services Department leadership team in support of the City’s commitment to equity and systems transformation, with a focus on providing solutions to address racial disparities within the service delivery system.

NOTE:  The required cover letter must outline specific qualifications, background and expertise; which clearly and specifically outlines personal expertise, as it relates to the position.

The City of Tacoma Homeless Engagement and Alternatives Liaison (HEAL)Team Manager functions in a highly politicized environment and coordinates outreach and engagement at locations throughout the community, mostly in encampments, facilitating effective relationships with vulnerable individuals to build trust and confidence in City efforts to provide services in collaboration with shelter and other service providers, to maintain real-time understanding of services and shelter availability, and develop effective avenues for quick access to available services and shelter for individuals experiencing homelessness.  The position supervises employees assigned to the City’s homeless outreach and engagement teams and is responsible for creating a work environment that reflects the City’s commitment to diversity, equity and inclusion.  The position coordinates city-wide efforts to mitigate the impacts of homelessness in Tacoma, facilitates effective community relationships, and manages communications with City partners and community stakeholders about encampment outreach and engagement, and efforts to assist individuals with accessing shelter and housing.

In this role, the HEAL Team Manager is a key member of the Neighborhood and Community Services leadership team and is accountable for aligning team and work unit deliverables with Council priorities, systems transformation goals and efforts to build an anti-racist organization and ensure equitable service delivery across the City’s homeless services system.

 Key Activities:

• Manage the City’s response to unsheltered homelessness and mitigating the impacts of homeless encampments, by aligning efforts with best practices, the Tacoma Municipal Code, and the City’s Homeless Strategy.
• Negotiate and manage contracts for emergency shelter operations.  Prepare reports of activities in conjunction with other partners and submit reports to the director.
• Participate in budget development and oversee budgets allocated to program activities.
• Supervise HEAL Team staff and work alongside them in the field, providing direction and support to individuals and the team, including assigning work and supporting/developing employees in a stressful and challenging work environment.

Scope of Work:

• This position will make recommendations to the Director and City leadership on efforts to mitigate the impacts of encampments for individuals experiencing homelessness and the community.  This position will also make recommendations on policies related to homeless encampment outreach and engagement and manage efforts to ensure compliance with City policies.
• This position makes decisions about the day-to-day administration of NCS outreach staff primarily working in homeless encampments.  Decisions are made in conjunction with the team and presented to department leadership.  This position will ensure that input is collected from individuals with lived experience in the development of processes and to inform decisions that impact them.
• This position makes purchasing decisions related to the set-up and implementation of temporary and emergency shelter.  These decisions are presented to the department director in the form of recommendations for comprehensive actions to increase the efficacy of the program.
• This position has responsibility for managing the budget associated with the NCS homeless encampment outreach and engagement efforts, and efforts to mitigate impacts of encampments on the community, including siting and development of temporary or emergency shelter locations.  Budgetary decisions or recommendations this position makes are presented to the department director.

City of Tacoma – Telework Policy 3.17
The City of Tacoma is committed to fostering a workplace that is innovative, flexible, and attracts, supports, and retains a diverse and talented workforce.  Telework is an alternative work arrangement that promotes the health and wellbeing of our employees while reducing our carbon footprint.

In response to COVID-19, telework is in place for all non-essential personnel. Post COVID, telework will continue in some manner, at the discretion of each department.  The City of Tacoma Teleworking Policy 3.17 states, “…City of Tacoma employees live in or near the city they serve.  Teleworkers must reside in Washington State.”; and, “Teleworkers must remain available and prepared to report to the Onsite Work Location within two hours… on a scheduled telework day in response to business needs.”

Benefits
The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation the Tacoma Public Employees’ Retirement System; and, a growing variety of City-sponsored health and wellness opportunities.  For more information on the City of Tacoma’s benefits, feel free to explore City of Tacoma Benefits.

City of Tacoma Commitment to Diversity and Inclusion
Tacoma’s diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma’s entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. The City of Tacoma’s workforce goal is to reflect our community. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

Qualifications

Desired Qualifications
A Bachelor’s Degree in social work, human services, or related field and advanced experience as a leader working in the field of homelessness or behavioral health sciences, including current experience engaging individual experiencing homelessness, and homeless service providers.

Minimum five years of recent supervisory experience leading and managing diverse teams of professional staff working in the human services, homeless services, or related field.

Equivalent education or experience may substitute for the qualifications listed above.

Licensing, Certifications and Other Legal Requirements
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

• Depending upon assignment a WA driver’s license may be required.
• Individuals may have to pass an extended background check conducted by the Tacoma Police Department, depending upon assignment.

Knowledge & Skills

Experience, Qualifications and Skills:

• Demonstrated experience and commitment to equity and anti-racist leadership, including clear vision leading teams and programs.
• Strong organizational skills with the ability to manage multiple projects and deadlines and prioritize/re-prioritize work to quickly adapt to needs.
• Advanced experience as a manager working in the field of homeless or behavioral health service, including current experience engaging individuals experiencing homelessness, and homeless service providers.
• Minimum of five years of recent supervisory experience, including management of a team simultaneously working on multiple facets of a program.  Team matrix management experience is preferred.
• Demonstrated track record of strong facilitation and negotiation skills, and ability to develop partnerships to build consensus and develop actions to address issues or challenges.
• Excellent oral and written communication skills, including the ability to communicate effectively and work with people from various cultural backgrounds.

Selection Process & Supplemental Information

Interested individuals must apply online and attach a current resume and cover letter. 

NOTE:  The required cover letter must outline specific qualifications, background and expertise, which clearly and specifically outlines personal expertise, as it relates to the position. Applications received without the required resume and recruitment-specific cover letter will not progress in the selection process.

Those applicants with the strongest demonstrated background and experience may be invited to participate in the interview process. Employment is subject to passing a background check.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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