Full-Time Help Desk Specialist
Job Description
Elmira College is a private liberal arts College located in the Finger Lakes region of New York. Seeking innovative professionals from diverse academic and cultural backgrounds to fill the position of (Position title) to join the open and welcoming (Department) team.
The (Position) is responsible for providing technical support and consultation to all members of the Elmira College Community. The Help Desk Specialist is expected to provide Level 1 support and information to the college community using a variety of communication channels including phone, email, chat, and remote support applications.
This position will also work closely with the fellow IT staff to provide Level 2 support of technology assets including laptops, desktops, classroom technology, computer labs, and audio-visual/multimedia equipment, as they are capable.
ESSENTIAL FUNCTIONS:
- Respond to a variety of support requests in-person, through phone calls, emails, or remotely;
- Perform basic troubleshooting aiming for first call / contact resolution;
- Develop and maintain knowledge base articles, and process documentation;
- Assist in the installation and maintenance of technology related equipment including audio visual, multimedia, desktop and laptop computers, printers, etc.;
- Assist in the setup and tear down of AV equipment for various campus events;
- Support various software applications, including Microsoft Office, Adobe Creative Suite, and Google Workspace.
QUALIFICATIONS:
- High School diploma or GED is required;
- Associate or bachelor’s degree in a computer related field is preferred, recent graduates are welcome to apply;
- One to 3 years of experience is preferred;
- Willingness to work on evenings and weekends occasionally throughout the year in support of campus activities.
WORK LOCATION: Elmira, NY
SUPERVISES OTHERS?: No
TO APPLY: Interested candidates should submit a letter of interest and resume to
pe*******@el****.edu
, or by fax to 607-735-1701.
If you require alternative methods of application or screening, please contact the Office of Human Resources directly by emailing
**@el****.edu
, or by calling 607-735-1810.
APPLICATION DEADLINE: Open until filled.
STATUS: Full-time
BASIS OF PAY: Hourly
COMPENSATION: In exchange for your skills and experience, Elmira College will provide you with:
- Tuition waiver for you and your dependents
- College-paid Short-term disability Insurance
- College-paid group term life insurance
- Generous retirement matching
- Medical, Dental, and Vision Options
- 15+ paid holidays including the entire week of Thanksgiving and Winter Break/New Year’s
- Generous Sick and Vacation time accruals
- Free counseling for you and your family through the College-paid Employee Assistance Program
- A base starting hourly rate of $18.00
WORKING CONDITIONS: Work is performed primarily in a Help Desk environment with frequent public contact and interruptions. Primary functions require sufficient physical ability and mobility to work in an office setting; sitting for extended periods of time; to occasionally bend, kneel, reach, twist and lift; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of employment visas at this time.
Elmira College is an Equal Opportunity Employer committed to increasing the diversity of its community. We do not discriminate on the basis of race, color, national origin, gender, age, religion, gender identity or expression, disability, or sexual orientation in our educational programs and activities or our employment practices.
How to Apply
Interested candidates should submit a letter of interest and resume to personnel@elmira.edu, or by fax to 607-735-1701. If you require alternative methods of application or screening, please contact the Office of Human Resources directly by emailing hr@elmira.edu, or by calling 607-735-1810.111 total views, 0 today