Full-Time Head of Housekeeping
Job Description
Head of Housekeeping
Wage Rates $75,000 to 85,000 per year (DOE and State)
The hotel is a hospitality project from Gjelina Group, encompassing a guest house, hotel, event space, and outdoor courtyard – one block from the Boardwalk and Beach in Venice, CA.
The hotel’s interiors are inspired by the utility of traditional boarding houses and private hotels, combining utilitarian and reclaimed materials. The space includes a lower-level outdoor courtyard & event space; central lobby & public space; and guest rooms. Upstairs, multi-room guest suites and expansive shared outdoor terrace.
Furnishings include a selection of vintage finds and custom furniture – and finished with linens, homewares, apothecary goods, ceramics, and pantry items from our home goods shop Gjusta Goods.
POSITION SUMMARY: The Head of Housekeeping oversees all daily housekeeping operations to guarantee that guests enjoy an outstanding experience. They lead, train, and supervise the housekeeping team while ensuring all housekeeping staff follow the proper safety and sanitation standards for guest rooms and public spaces. Additional tasks include overseeing the allocation of budget and supplies for the housekeeping department and contributing to the overall satisfaction of hotel guests. This supervisory role and department leader, reports to the General Manager.
GENERAL ATTRIBUTES:
- To maintain product and service quality above all else, putting customer’s satisfaction over profit.
- To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both your managers and your colleagues.
- To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
- To be flexible, responding quickly and positively to changing environments.
- To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):
- Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
- Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achievement
- Foster pride and hospitality to reinforce our core tenant – “consistency builds trust” with the team
- Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, public areas.
- Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff with responsibility.
- Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their job duties.
- Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and in good repair.
- Overseeing the ordering, delivery, count and storage of all linens and all items including bathroom items, equipment, cleaning materials etc.
- Ensure fouling, breakages or decommissions (whether or not caused by guests) are reported immediately to the duty manager for resolution and or charge.
- Notify the management of the needs of housekeeping staff, materials or equipment as required.
- Notify management when par levels for supplies and equipment are insufficient.
- Maintain procedures for security of lost and found items.
- Maximizing the use of all resources and maintaining costs as per the guidelines.
- Identifying departmental training needs and recommending management training requirements on a regular basis.
- Respond to guest complaints, special requests, repairs, and ensures to inform the Front Office Manager or General Manager
- Provide product quality standards and optimum service to hotel guests.
- Ensure customer satisfaction is maintained.
- Ability to work flexible hours to meet the needs of the hotel.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Ensure prompt email communication with other departments.
- Assist with team member orientation and training within the department.
- Attend meetings as requested and contribute new ideas to the overall success of the operation.
- Inspire the team to achieve high standards of work and guest care.
- Follow all emergency procedures.
- Work closely with the General Manager, Purchaser and DOO to purchase ethically and financially responsible choices.
- Ensure all guest comments and feedback are acknowledged and followed up promptly
- Communicating all necessary repairs to rooms
- Consistently review department operations to identify any problems, concerns, and opportunities.
- Develop and implement a positive learning environment and supportive training culture.
- Ensure compliance with all labor laws, policies and procedures and address any violations immediately (directly or through management staff).
- Perform other duties and responsibilities as required or requested by management.
SUPERVISORY RESPONSIBILITIES: Responsible for all hotel housekeeping staff. Supervisory responsibilities include sourcing, hiring, and training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; addressing complaints; employee discipline/coaching and resolving problems.
QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
- Minimum 5 to 7 years of hotel housekeeping management experience.
- Demonstrate excellent organizational skills, communication skills, and problem-solving skills
- Proven customer service experience as a manager; strong guest-focused mentality
- High School diploma, general education degree or international equivalent preferred
- Able to effectively communicate with guests and have strong interpersonal skills and a positive attitude.
- Self-starter with excellent organization, customer service and communication skills.
- Manage and cultivate a team environment
- Work calmly and effectively under pressure
- Problem solving abilities, be self-motivated, and organized
- Leadership skills with the ability to coach and mentor staff in the department
- Demonstrates good judgment, integrity, trust, ethics, and values.
- Excellent communication skills.
- Bilingual – English and Spanish, Strongly desired
- Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.
- Strong communication skills (written and verbal).
- Ability to use discretion and provide direction to the team.
- Must have strong work ethic, trust, integrity, and accountability.
- Exceptional time management and organizational skills.
- Ability to provide exceptional guest service that exceeds expectations.
- Ability to exercise independent judgment.
- Detail and action oriented.
- Must be able to follow all safety, health, and sanitation procedures.
PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Company is an Equal Opportunity employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, this position is regularly required to stand and walk for moderate periods of time. The position supervises employees who do the following and on a rare occasion may be required to assist, and thus the Manager on duty and must also have the ability to: regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 35 pounds; occasionally lift and/or move up to 55 pounds; work with cleaning equipment (vacuum cleaners, etc.); Bending, stooping, reaching, twisting, grasping, pinching, smelling, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENTS: The work environment characteristics described are representative of those in these positions while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment may be moderate to Quiet with surrounding areas that may be wet, hot/cold, slippery, or humid.
EOE
THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES IN, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEF AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.
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