Job Description

Global Financial Firm located Irving, TX or Jacksonville​, FL in has an immediate contract opportunity for an experienced Production Support/Maintenance-Senior

“This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.” must have reliable internet, computer and android or iphone for remote access

Video/ f2f interviews are required prior to all offers.

Job Background/context:

The position is within the GCB Technology Production Management Organization managing technology services and delivery across the region for the Consumer business.
Responsible for application and all aspects of production including user experience. Work collaboratively with developers in supporting new features, becoming an authority in our services, releases, monitor site reliability and performance, scale infrastructure to meet demand, fix site down issues, continuously monitor or improve the quality of our infrastructure, develop automation tools, document system design and procedures, participate in on-call rotation

Job Purpose:

This position will be of global scope and regional accountability. It will drive service improvements in function and efficiency, and reduction in error rate through automation of IT services delivered and/or executed by Global Production Management in support of GCG customers worldwide.

The position is a senior technical role to help in the creation of ultra-scalable and extremely reliable software systems emphasising the reliability factor in the product management lifecycle. Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Key focus is automation
The role requires clear understanding of SRE fundamentals, with an ability to communicate at a leadership level to senior executives at Client with operational excellence mindset.

Key Responsibilities:
• Responsible of IT Service Automation to reduce cost, reduce risk, improve efficiency and enable Service Management to keep up ever increasing volume of with fast pace of newer technologies due to agile and Next Gen Architecture.
• Drive development of automation strategy in line with corporate standards and tools.
• Drive and implement rigorous quality standards for all aspects of the automation delivery from initial concept to final implementation.
• Continually evolve the working practices within and services provided by Production Management (regionally and globally) to improve efficiency and productivity.
• Continuous forward compatibility and acquisition of competency around automation, Artificial Intelligence, Robotics Process Automation, predictive analytics, etc.
• Decision analytics and technology platforms to deliver immediate results and long-term business impact
• Develop predictive models that will form the basis of information-driven strategies executed with respect to services provided by Production Management.
• Ability to conduct blameless problem management/post mortem phase of major incidents, develop executive briefings, assess major incident impacts and drive service improvements to prevent repeat of an incident.

Knowledge/Experience:
• 8+ years progressive experience leading people/teams to include experience in an Operational or Customer Management role in a technology-oriented enterprise environment.
• Operational experience at a regional level in a complex/matrix organization;
• Successful experience in the product life cycle, developing programs and framework required for the design of metrics

Skills:
• Fluent English
• Strong analytical skills, strong problem solving skills and ability to logically break down tasks into smaller manageable parts
• Solid understanding of systems and application design
• Systematic problem solving approach
• Strong communication skills and sense of ownership and drive
• Adaptable and can work with large complex and multi team owned services.

How to Apply

Job Types: Temporary.

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