Full-Time Guest Experience Coordinator
Job Description
About Geocaching HQ
We are the global headquarters for the game of geocaching. Our mission (and yours should you choose to accept it) is to inspire outdoor adventure, exploration, and community. Our products enable a worldwide community of geocachers to make every location an adventure and everyone an explorer.
At Geocaching HQ, we strive to be the best place our employees have ever worked. We foster a workplace rooted in compassion and candor, and we invite you to join us!
Position overview
As the Guest Experience Coordinator, you are the face of Geocaching HQ to visitors from all over the world.
You will <literally> hold down the fort, in the HQ Visitor Center. As a natural social organizer, you will provide a positive and memorable experience for all guests at Geocaching HQ.
Responsibilities and duties
- Be physically present to welcome guests in a warm and friendly manner during core office and Visitor Center hours, finding coverage as needed
- Punctual and inviting attitude with strong attendance history
- Provide world-class guest service to visitors and HQ employees, from answering questions (big and small) to offering local recommendations of things to do and see
- Steward the HQ geocaches, ensuring that they are up-to-date and well maintained
- Support HQ merchandise program, including managing retail space and operating point-of-sale systems
- Promote and enhance Geocaching HQ’s professional identity
- Edit, update, and manage visitor information systems and scheduling
- Collaborate with other departments on special initiatives and projects
- Act as the point person for administrative tasks related to Geocaching HQ’s reception area, including deliveries and mailing
- Manage and respond to requests for event donations and gifts
- Communicate regularly with geocachers across multiple channels, answering customer service questions
- Respond to potential outreach invitations and projects
- Maintain a clean and tidy reception area at all times
- Have a working understanding of the Office Coordinator’s role and work closely with the Office Coordinator and the operations team by providing backup coverage as needed.
- Problem solve and complete a variety of tasks as required
Skills and experience
- Passion for geocaching
- Proven ability to understand the big picture, while attending to the details to ensure day-to-day operations run smoothly
- Ability to balance needs of the community and the business
- Outstanding organizational skills and attention to detail
- High-level communication skills – both written and verbal
- Excellent interpersonal skills
- Demonstrated ability to troubleshoot and problem-solve effectively
- Demonstrated ability to manage a project or task from beginning to end
- Proficiency with databases, web applications, and Google docs
- 1+ years of relevant experience
- Fluency in German, Dutch, or French is a plus
Required, education, licenses, or certifications: Not applicable
Company competencies
- Accountability: Actively seeing commitments through to completion; taking responsibility for actions, welcoming feedback, and effectively explaining decisions.
- Adaptability: Demonstrating openness, flexibility, and agility in response to changing environments or circumstances.
- Collaboration: Identifying appropriate contributors from across and within teams; working with them in a way that leads to effective results and positive relationships.
- Problem Solving: Proactively recognizing challenges, analyzing potential responses, and taking initiative that leads to a thoughtful result.
- Results-Oriented: Outcomes matter; taking responsibility for the timing and results of work and projects.
- Self-Awareness: Continually improving upon personal strengths and areas for growth. Recognizing and managing our own emotions; recognizing and responding well to the emotions of others.
Behaviors
- Exemplify our company values: authenticity, effectiveness, passion, inclusivity
- Demonstrate collaborative communication and negotiation skills
- High level of emotional intelligence and interpersonal skills
- Ability to discern appropriate judgment and discretion
- Possess a growth mindset with a desire to learn, develop, and share skills
- Graciously give and receive feedback
- Effectively plan, organize, and prioritize workload
Physical demands and work environment
This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.
Compensation and benefits
We carefully consider a wide range of factors, including your experience and internal equity, when determining individual pay. The range for this role is $43,620 to $60,530 ($20.97 to $29.10/hour). This position is eligible for annual salary increases and bonus (dependent on company & individual performance).
In addition to a collaborative workforce and a variety of office perks, below are some of our current benefits:
- Comprehensive benefits package: medical, dental, vision insurance. We cover the health insurance premiums for you and your eligible dependents.
- Employer-paid premiums for Short and long-term disability, basic life and AD&D.
- Options to enroll in Flexible Spending Account (health and dependent care) and additional voluntary life insurance.
- 401k retirement plan: traditional and/or Roth, plus a 4% employer match with immediate vesting.
- Healthy work/life balance: generous PTO (120 hour accrual for each of the first two years of full-time employment, with increased accruals after that) and 10 paid holidays + 2 bonus days, monthly company social events, unlimited access to our Employee Assistance Program, budget for team outings, and more.
- Free Geocaching Premium Membership (plus one for a buddy!) to cache to your heart’s content!
- One month paid Sabbatical every 7 years.
- Free unlimited ski/snowboard lift tickets or reimbursement up to $300/year towards outdoor activities.
- On-site gear closet so you can enjoy the great outdoors.
- Employer paid commute options with ORCA cards and on-site parking.
- Professional development programs and budget tailored to your learning & growth — not in the cookie-cutter “one size fits all” approach.
- Employer charitable donation matching program, adoption benefits, and reimbursement for child/pet/elderly parent caretaker needs.
- Catered in-office lunches Monday-Thursday
- Two hours of paid geocaching per month.
Statement of inclusivity
Geocaching HQ works actively and intentionally to build a diverse, equitable, and inclusive company and worldwide community. We encourage everyone to apply and welcome applicants who are historically underrepresented in the technology and outdoor industries.
How to Apply
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