Job Description

About Geocaching HQ

We are the global headquarters for the game of geocaching. Our apps and Geocaching.com website enable a community of  more than three million active geocachers to join in an outdoor game of hide and seek.

Our mission (and yours should you choose to accept it) is to inspire and enable adventure, exploration and community. Basically, everyone’s job here is to enable millions of people to have fun outside. How cool is that?

Position Overview

As the Guest Experience Coordinator, you are the face of Geocaching HQ to visitors from all over the world.

You will <literally> hold down the fort, in the HQ Visitor Center. As a natural social organizer, you will provide a positive and memorable experience for all guests at Geocaching HQ.

What You’ll Do

• Be physically present to welcome guests in a warm and friendly manner during office hours, finding coverage as needed
• Punctual and inviting attitude with strong attendance history
• Provide world-class guest service to visitors and HQ employees, from answering questions (big and small) to offering local recommendations of things to do and see
• Steward the HQ geocaches, ensuring that they are up-to-date and well maintained
• Support HQ merchandise program, including managing retail space and operating point-of-sale  systems
• Promote and enhance Geocaching HQ’s professional identity
• Edit, update, and manage visitor information systems and scheduling
• Collaborate with other departments on special initiatives and projects
• Act as the point person for administrative tasks related to Geocaching HQ’s reception area, including deliveries and mailing
• Manage and respond to requests for event donations and gifts
• Communicate regularly with geocachers across multiple channels, answering customer service questions
• Respond to potential outreach invitations and projects
• Maintain a clean and tidy reception area at all times
• Problem solve and complete a variety of tasks as required

What We’re Looking For

• Passion for geocaching
• Proven ability to understand the big picture, while attending to the details to ensure day-to-day operations run smoothly
• Ability to balance needs of the community and the business
• Outstanding organizational skills and attention to detail
• High-level communication skills – both written and verbal
• Excellent interpersonal skills
• Demonstrated ability to troubleshoot and problem-solve effectively
• Demonstrated ability to manage a project or task from beginning to end
• Proficiency with databases, web applications, and Google docs

Behaviors

• Eager to participate in and contribute to the geocaching community
• Leads by example and exemplifies Geocaching HQ’s values in actions and behaviors
• Maintains high level of integrity, confidentiality, and discretion
• Is a self-motivated and self-directed individual focused on team accomplishments
• Is ready to “bring it” when faced with large challenges
• Demonstrates strengths in strategic thinking, relationship building, and negotiating
• Uses independent judgment to plan, organize, and prioritize workload, i.e. “gets it done”
• Has a desire to learn; is a quick study with new concepts, systems, and technologies
• Exhibits tact and proper judgment under pressure and in sensitive situations
• Takes smart risks and owns up to mistakes
• Able to move from one task to another amidst interruptions

Bonus Points

• 1+ years of relevant experience
• Fluency in German, Dutch, or French is a plus

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time. In this position you must be able to regularly lift and/or move up to 50 pounds.

This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.

Geocaching HQ embraces a diverse and inclusive workplace. Authenticity is one of our company core values and we strive to celebrate our differences. We encourage everyone to apply.

Some of our current benefits & perks!

• Comprehensive benefits package: medical, dental, vision, FSA (health and dependent care), and life & disability insurance.
• 401k retirement plan: traditional and/or ROTH, plus employer match and immediate vesting.
• Healthy work/life balance: generous PTO (120 hours in the first year) and 12 holidays, wellness & social events with virtual options, unlimited access to our Employee Assistance Program, regular team lunches, and more.
• Free Geocaching Premium Membership (plus one for a friend!) to cache to your heart’s content.
• Sabbatical every 7 years.
• Free lift tickets or reimbursement towards recreational activities.
• On-site gear closet so you can enjoy the great outdoors.
• ORCA cards and commuter benefits.
• Professional development budget tailored to your learning & growth — not in the cookie-cutter “one size fits all” approach.
• Employer donation matching program.

How to Apply

Job Types: Full-Time. Job Tags: Admin, administrative, front desk, Guest Services, receptionist, Visitor Center, and visitor services. Salaries: 40,000 - 60,000.

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