Job Description

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world’s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” – 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of FX Overlay Client Service Team Lead to join our Foreign Exchange Operations team. This role is located in Manchester – HYBRID.

In this role, you’ll make an impact in the following ways:

• Serve as team supervisor for the day-to-day operations of our FX Overlay Client Service team.
• Perform and help manage daily activities, servicing multiple clients and aligning team resources accordingly to complete the daily tasks.
• Serve as first line supervisor for assignment of tasks and resolution of issues.
• Engage daily with clients as necessary.
• Direct, motivate and develop staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Ensure the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
• Manages escalation and correction of errors.
• Provides oversight on review of exceptions, ensuring all internal, external, and regulatory procedures were followed.
• Assist in resolving complex, escalated issues.
• Provides product knowledge and technical assistance on moderately complex problems.
• Acts as the team’s initial point of contact for issues requiring escalation.

To be successful in this role, we’re seeking the following:

• High school/secondary school or the equivalent combination of education and experience is required.
• Bachelors degree a plus, mutual fund industry background preferred.
• 5-7 years of technical and/or supervisory experience preferred.
• Experience in accounting support or the mutual fund industry preferred.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

How to Apply

Job Types: Full-Time. Salaries: Less than 20,000.

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