Job Description

Boat Rocker (TSX: BRMI) is the home for creative visionaries. An independent, integrated global entertainment company, the Company’s purpose is to tell stories and build iconic brands across all genres and mediums. With offices around the world, Boat Rocker’s creative and commercial capabilities include Scripted, Unscripted, and Kids and Family television production, distribution, brand & franchise management, a world-class animation studio, and talent management through Untitled Entertainment. A selection of Boat Rocker’s projects include: Invasion (Apple TV+), Palm Royale (Apple TV+), American Rust: Broken Justice (Prime Video), Beacon 23 (MGM+), Pretty Baby: Brooke Shields (Hulu), Downey’s Dream Cars (Max), BS High (HBO), Orphan Black (BBC AMERICA, CTV Sci-Fi Channel), Dear…(Apple TV+), Billie Eilish: The World’s a Little Blurry (Apple TV+), The Next Step (BBC, Corus, CBC), Daniel Spellbound (Netflix), and Dino Ranch (Disney+, Disney Junior, CBC). For more information, please visit www.boatrocker.com.

THE ROLE

The Front Office Coordinator will report into the Office Manager and will be responsible for the overall front desk activities and experience of employees and guests as they enter Boat Rocker’s head office. They will ensure it is a safe and accommodating space, that meets the needs of the organization and its employees in compliance with health and safety standards. The Front Office Coordinator represents the face of the company and builds strong business relationships with stakeholders, vendors, staff, and team members while promoting outstanding attention to customer service.

RESPONSIBILITIES

Front Desk

• Welcome and greet clients, guests and employees whilst observing front door protocols.
• Answer inquiries acting as client services and provide exceptional customer service.
• Responsible for maintaining, stocking, and tidying the employee/guest lounge and café area.
• Prepare coffee/beverage/snack service and complete daily maintenance for coffee machine.
• Assist with studio events, including coordinating catering, set up, tear down, and overall support.
• Manage visitor sign-in logs and NDAs, and ensure appropriate parties are notified when guests/clients arrive.
• Monitor voicemails and redirect messages to appropriate parties.
• Manage, monitor, and coordinate boardroom calendars daily.
• Work closely with admin assistants and all departments ensuring their boardroom and meeting needs are covered.
• Operate office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
• Assist with onboarding orientation, wayfinding and other duties as directed by the Office Manager.

Mail and Couriers-Shipping and Receiving

• Sort and process incoming mail/packages, and store or deliver to appropriate recipients in a timely manner.
• Request various (FedEx, Zap, Purolator, etc.) courier pickups, and coordinate outgoing couriers for ground transportation, outgoing mail, and packages.
• Package and label envelopes and mail and prepare physical packages for shipments.
• Post mail at Canada Post/FedEx and pick up missed deliveries at Penguin.
• Manage inventory of all shipping supplies from stamps to packaging.
• Maintain expense tracker of shipments with corresponding charges.

Administration and Operations

• Assist with administrative tasks for IT, HR and Finance departments as needed.
• Maintain manual and electronic filing systems.
• Monitor fax line and redirect messages as needed.
• Assist with distribution of office supplies, swag, gifts, and equipment.
• Responsible for cleanliness and organization of office supply cabinets and storage rooms.
• Assist with A/V presentations on video display wall as directed.

Security- Health and Safety

• Assist with distribution and collection of physical keys, security cards, and fobs.
• Participate as a Health and Safety representative, Fire Warden and First Aid.
• Collaborate with the office operations team to ensure high levels of cleanliness, safety, and hygiene are maintained as well as identifying hazards and addressing problems.

QUALIFICATIONS

• 2+ years of experience in customer service, front desk, or hospitality environment.
• Competent with MS Office suite of applications, SharePoint, and Zoom.
• Must be able to lift up to 50 lbs.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Regularly show initiative and drive, as a self-starter able to get the job done.

Boat Rocker is committed to hiring and supporting diverse candidates. We strongly encourage applications from people who identify as being part of an under-represented and equity-deserving group. This would include people who identify as racialized, Black, Indigenous, women, LGBTQ2SI+, and having a disability among others. We also recognize the importance of intersectional identities in our hiring and retention.

Boat Rocker Media is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: administration, coordinator, Facilities, front desk, office admin, office coordinator, operations, Reception, and  customer service. Salaries: Not Disclosed.

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