Job Description

FRONT OF HOUSE ASSISTANT (2 POSITIONS)

Permanent

Part-time

Visitor Experience – Cinemas

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home – TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film. 

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.  

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

FRONT OF HOUSE ASSISTANT (2 POSITIONS)

Reporting to the Senior Manager, Cinemas Operations, the part-time position of Front of House Assistant will maintain a high standard of customer service at TIFF Bell Lightbox. In addition to the responsibilities of the Usher role, the FOHA assists the Cinema Supervisor with daily operations. The FOHA also provides supplemental support to the Concessions Stand Lead team. 

RESPONSIBILITIES:

• Maintain a high standard of entrance-to-exit visitor servicing, assisting with the resolution of visitor issues in a timely and appropriate manner in keeping with established Visitor Experience protocol
• Assist the Cinemas Supervisor with daily operations. Duties include (but are not limited to) acting as an escalation point if the Supervisor is unavailable, opening a cinema or starting a screening, monitoring and calling rush lines, and other responsibilities as assigned by the Cinema Supervisor
• Performing cinema checks to proactively identify concerns and resolve those issues
• When needed, liaise on radio with other departments (Facilities, Box Office and Tech ) to ensure proper daily operations 
• Assist the Cinema Supervisor with the completion of the daily Cinema Supervisor checklist duties
• Works alongside the usher staff to ensure the daily duties are being completed

• While supplementing the Concessions Stand Lead team, ensures established opening, closing, food handling, merchandising, and cleaning protocols are being followed. Is a point of escalation to the Concessions Attendant in these matters
• Responsible for the shift’s cash handling procedures.  This includes preparation of tills, cash outs and deposits, and accurate safe management
• Maintenance of inventory and reporting when inventory levels are low
• Liaising with internal teams to prepare special event orders
• Sell food and beverage at the concession stand
• Sell alcoholic beverages while maintaining established TIFF alcohol sales protocol 
• Operation of the point-of-sale system to reconcile transactions and maintain accurate cash till
• Ensure cleanliness of food service and storage areas with adherence to food sanitation standards
• Arrive on time for scheduled shifts, wearing an approved uniform or dress code and prepared for the shift
• Other duties as assigned

RATE OF PAY:

• $16.25 / Hourly

START DATE:

• October 11, 2022

MINIMUM REQUIREMENTS:

• Must be able to provide availability for at least three shifts per week (1 weekday, 1 weekend, 1 additional) for each week outside of the Festival
• Must be available to work each day of the Toronto International Film Festival in September as well as each training day 
• Must be available to work shifts as assigned from December 23, 2022 – January 2, 2023
• Must be adaptable to a flexible work schedule that includes evenings, weekends, and holidays
• Must hold a valid Ontario Smart Serve certificate
• Previous experience with food preparation is an asset
• Previous experience with a point-of-sale system and cash handling is an asset
• Proven ability to work effectively with minimal supervision
• May be required to lift and carry items up to 35lbs
• Able to communicate fluently in English; knowledge of a second language is an asset.
• CPR and First Aid training are an asset
• Interest in film, non-profits, arts and culture is considered an asset

How to Apply

• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as one PDF, before the deadline of MONDAY SEPTEMBER 26, 2022 

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: Not Disclosed.

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