| Our Inn on Woodlake team leads a serene, boutique-style hotel along the shores of picturesque Wood Lake, offering state-of-the-art meeting space and multibedroom suites. Join our guest services team—the heartbeat of our business and the warmth our guests remember long after their stay. Specific responsibilities as a Front Desk Coordinator include: - Providing prompt, courteous and professional guest service in the functions of
registration, guest departure, cashiering, reservations and information at The Inn on Woodlake with a cohesive relationship with all front of house staff in the Rooms division. - Maintain the smooth operation of each shift at the front desk and initiate programs and policies to ensure guest patronage.
- Ensuring that the hotel standards are met through service observations of Front Desk
team consistently. - Coaching cashiering errors as outlined by Accounting department, provide
disciplinary action when appropriate. - Having a clear understanding of daily yield strategies and the proper execution of those strategies to maximize average daily revenue.
- Calling any guests in advance that may be a good fit for upgrading prior to arrival or that may require alternative accommodations than what was booked.
- Documenting in detail any guests who may have been relocated and what follow-up action should take place.
- Monitoring staff to ensure all guest contact is handled in a courteous and professional
manner. - Assisting front desk staff with concerns to ensure immediately resolution.
- Overseeing front desk operations in the absence of the Front Desk Manager during both AM and PM hours as needed.
- Being knowledgeable about current systems used at the front desk; report any irregularities to Front Desk Manager.
This is a full time position. Shifts will vary between 6:00am and 10:00pm, weekends and weekdays. Skills/Requirements - 3 years experience in a hotel/resort or customer service atmosphere
- 1-2 years of supervisory experience preferred
Applicants must be authorized to work in the US without requiring sponsorship now or in the future. Why Work at Kohler Co.? Kohler Co.’s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! About Us Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com. It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact. Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law and theEEO is the Law Supplement. |
