Job Description

Title: Front Desk and Operations Coordinator
Position Status: Full-time, Non-Exempt
Reports To: Director of Operations
Hiring Range: $40,000 – $49,000/year
Benefits: Full benefits including three weeks of vacation, every other Friday off, paid health days, paid family and medical leave, retirement match, health, dental and vision insurance, healthcare and dependent care flexible spending accounts, life insurance, disability benefits, comprehensive parenting benefits through Maven and a CWEE-issued laptop

Founded in 1982, the Center for Work Education and Employment (CWEE) is one of Denver’s leading workforce and anti-poverty organizations. CWEE provides personal and professional support to address each career seeker’s unique challenges and to facilitate a supportive path to long-term employment success. CWEE’s mission is to foster personal and professional transformation for low-income families through confidence building, customized skills training, and career advancement. CWEE believes that regardless of personal situations and other barriers to employment, when an appropriate level of education and support is provided, individuals can and will succeed.

The values that drive CWEE’s mission of helping individuals succeed also drive CWEE’s approach to organizational management and employee development. CWEE embraces a culture of organizational learning and continuous quality improvement while centering trauma-informed care and wellness at all levels of the organization.

SUMMARY OF POSITION
The Front Desk and Operations Coordinator is responsible for providing support to both participants and staff. This position manages all telephone inquiries and walk-ins courteously and professionally while adopting a trauma-informed approach. As the first point of contact for stakeholders, this position requires a high-level of understanding across all functional areas of the organization. The Front Desk and Operations Coordinator will balance ongoing operational and administrative tasks while responding to timely organizational needs via special projects.

This position coordinates distinctive projects and initiatives requiring communication with multiple teams across the organization, external partners, and participants and requires regular offsite travel to gather and distribute resources.

CWEE is seeking a flex player with a warm and persistent approach and a commitment to providing high-quality service. This role requires changing course quickly as the needs of the organization evolve as well as the ability to problem solve in real time.

ESSENTIAL RESPONSIBILITIES

Reception and Administrative Support (up to 50% of time)
• Operates front desk by greeting and directing all visitors and phone calls appropriately
• Maintains CWEE Share calendar on behalf of the organization
• Orders office supplies and tracks inventory regularly
• Provides cross-team administrative support, as needed

Operational Support (25% of time)
• Supports operations by setting up/tearing down meeting rooms, ordering food and coordinating supplies
• Ensures cleanliness of shared CWEE spaces, including participant and staff breakrooms
• Assists Director of Operations in managing CWEE’s First Impressions clothing and accessories boutique
• Runs errands efficiently on behalf of the Operations Team
• Provides supplies and resources to participants by coordinating home deliveries and pick-ups

Data Entry and Special Projects (up to 20% of time)
• Contributes to regular data collection and reporting requests
• Supports organization-wide activities including events, meetings, and campaigns
• Coordinates and supports annual programming and donation drives
• Provides ongoing project support as needs arise

Professional Growth and Wellness (5% of time)
• Regularly reflect on progress toward professional goals, both individually and with supervisor, identifying and following through on learning opportunities
• Identify opportunities to mitigate stress

JOB QUALIFICATIONS
• Exposure to human services, education, workforce development or related setting, preferred
• Demonstrated ability to work with individuals from diverse and economically disadvantaged backgrounds
• Ability to establish and maintain effective working relationships with all CWEE stakeholders
• Ability to manage a high volume of inbound/outbound calls with enthusiasm and poise
• Ability to adopt a strengths based and trauma-informed approach
• Skilled with daily, detailed data entry and outreach
• Strong computer skills including web-based databases, internet research and intermediate knowledge of Microsoft Office applications
• Ability to model professional dress and workplace conduct
• Strong written and oral communication skills
• Deadline oriented with ability to manage large amounts of data and create tracking systems
• Need consistent mode of transportation, job requires frequent in-town travel
• Bilingual in English/Spanish is a plus

PERSONAL QUALIFICATIONS
• Commitment to CWEE’s mission of providing long-term, durable self-sufficiency through quality employment
• Active contributor to a positive work culture built on ongoing learning, continuous improvement and attention to wellness
• Strong, demonstrated critical thinking, organizing and problem-solving skills
• Ability to manage competing priorities, to troubleshoot and prioritize projects, meet deadlines, and manage workflow and workload
• Flexible, a team player with a commitment to personal and professional accountability
• Warm, persistent, nonjudgmental
• Strong self-awareness, confidence and integrity

WORK ENVIRONMENT
• This is an onsite role located in Denver, Colorado and requires in-town travel for meetings and resource pick-ups
• Willingness to work a varied schedule beyond core office hours, including occasional evening and weekend hours with advance notice
• Ability to attend meetings and events within the Denver Metro area
• Ability to regularly move around the office, stand and/or walk for long periods of time and load and carry supplies weighing up to 25 pounds

TO APPLY
Send cover letter and resume to

ca*****@cw**.org











. Please indicate ‘Front Desk and Operations Coordinator’ in the subject line. Materials will be reviewed and interviews scheduled as qualified applications are received. Timely submission of materials is encouraged as CWEE is seeking to fill this position quickly.

NO PHONE CALLS, PLEASE.

CWEE is an equal opportunity employer and is committed to a policy of non- discrimination and equal opportunity for all qualified applicants. Applicants of any and all backgrounds are encouraged to apply. CWEE is also dedicated to building a diverse and inclusive workplace. If you’re excited about this role, but your past experience doesn’t align perfectly with the requirements in the job description, we encourage you to apply anyways. You might be the right candidate for this or other roles within the organization.

A criminal background check of 7 years is required and CWEE will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

How to Apply

Job Types: Full-Time. Salaries: Not Disclosed.

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