Full-Time Field Application Manager
Job Description
High growth, pre-IPO company in stealth mode
Join a rapidly growing company that is developing ground-breaking genomics technologies that will push the boundaries in the clinical, life sciences research and therapeutic fields. We are well-funded by global top-tier investors, including venture capital firms and growth equity investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 200 employees, including successful entrepreneurs, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Play an important role in the development and commercialization of technology and products that will accelerate our understanding of life, biology and disease and transform large industries.
We are looking for a highly motivated Field Application Manager to join our team!
How You’ll Contribute
- Troubleshoot customer complaints related to chemistry, assay or experimental design, software, instruments, and user workflows
- Triage and dispatch issues requiring support to Field Service Engineers, Support Engineers and other Applications Scientists
- Conduct virtual and on-site customer trainings to transfer the latest released methods to customer sites
- Write, edit and review user facing documentation including User Manuals, White Papers, Knowledge Articles, Field Bulletins
- Coordinate new installations, including facility inspections and instrument site acceptance plans
- Identify, recruit, hire and on-board Field Application Scientists
- Manage and set appropriate product and performance expectations for Field Application Scientists.
- As a core member of the account team, ensure overall customer satisfaction, identify and share improvement or sales opportunities.
Qualifications, Skills, Knowledge & Abilities
- BS/MS/PhD in Molecular Biology, Biochemistry, Biology, Biotechnology, Biomedical Engineering or closely related field with extensive lab experience across multiple life science platforms
- 5-6 Years of FAS experience, management and/or leadership role is required. Minimum 1-2 years of management experience is also required
- Capable of working independently and working remotely
- Experience in the development of biomedical or scientific instruments
- Able to balance long term company goals with short term deliverables
- Extremely motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
- Meticulous and detail oriented. Able to follow complex operating procedures.
- Excellent organizational, communication and presentation skills.
- Experience with teaching, training, or mentoring others.
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