Job Description

As an Experience Design Specialist I, you are helping create a better customer experience by working on finding ways to decrease the quantity and effect of problems within the enterprise to reduce outages and customer impact. Your role is focused on current events to reduce impact and time to repair and on trend analysis to identify problem areas within the enterprise to initiate and drive long-term preventative change.

Benefits: Cable One appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts after 1 year of service, up to 5% of salary)
• Life insurance (self, spouse, children)/ business travel life insurance)

Plus other perks: 

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & award program
• Advancement opportunities
• Collaborative work environment
• Onsite fitness center
• Food truck Tuesdays
• Cell Phone reimbursement ($50/month)

What this position does to contribute to the Company’s success: 

• Performs trend analysis of past and present performance metrics in order to identify areas where improvement is needed.
• Identifies and advocates for best practices with various department dashboards, storytelling with data, and data model development; facilitates learning sessions with teammates and peers across all brands as needed.
• Builds, maintains, and communicates detailed reporting models, scorecards, Key Performance Indicators (KPI), and related tools to assist corporate leadership in evaluating current products and/or business lines, assessing potential ventures, and identifying current operational areas of opportunity.
• Generates and provides reports regularly to multiple departments
• Prepares and presents presentations to Team and Company leadership on project results using dashboards, PowerPoint,
• Power BI, and other visualization tools.
• Tracks performance of implemented process improvements to ensure success.
• Evaluates, defines and implements end user processes in respect to the Experience Assurance Team.
• Creates best practices for documenting procedures for the Experience Assurance Team.
• Participates in the deployment and integration of new applications to support the Experience Assurance Team.
• Troubleshoots and fixes production issues and implements enhancements in existing data pipelines and reports.
• Other duties and/or responsibilities not specifically set forth assigned as needed.

QUALIFICATIONS  

• One year certificate from college or technical school; or six to nine months related experience and/or training; or equivalent combination of education and experience.
• Ability to use MS Excel to create pivot tables preferred.
• Familiarity with IEX web station preferred.
• Ability to work independently and on team

Core Competencies 

Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Pre-hire processes: Cable One, Inc. is committed to keeping our associates and customers safe.  Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. At Cable One and our family of companies, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One provides equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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