Full-Time Event Supervisor
Job Description
Position: Event Supervisor
Reports to: Production and Events Manager
Location: Downtown Charleston, SC
Hours: Full-Time, Hourly
Overtime, weekends, and evenings required
Organization Background
The Charleston Gaillard Center is an 1,800-seat performance hall located in Charleston, South Carolina. The facility also contains 16,000 square feet of exhibit and meeting space, along with office and public spaces. The Charleston Gaillard Management Corporation (CGMC) is a non-profit 501c3 organization responsible for managing the facility.
The Charleston Gaillard Center’s mission is to provide the Lowcountry with a world-class performance hall, elegant venue space, and vibrant educational opportunities inspiring our dynamic community through the power of the performing arts. We seek to enrich the diverse community of Charleston with artistic and cultural experiences that are accessible and unique, and to serve as an education resource for generations to come. For more information about the Charleston Gaillard Center, please visit http://www.gaillardcenter.org.
Position Summary
The Event Supervisor works alongside the production team providing administrative and event support for the Production and Event Services Manager and Production and Event Services Associate. This role will spend some time on administrative tasks and the majority of time on-site handling day-of event coordination and venue management support. This position requires scheduling flexibility, a positive attitude, and attention to detail.
Responsibilities
Assignments will vary depending on the scope of upcoming events and current needs of the department, but may include:
- Attending house meetings with clients to collect and record critical event information.
- Interfacing with clients and vendors ensuring all event needs are executed properly day of.
- Coordination of GMCs part-time house and venue management and usher corps for events as needed.
For special events:
- Overseeing events from setup to strike.
- Overseeing load-in and load-out crews, ensuring that documented floor plans are enacted on time and in the correct order. Coordinating loading dock usage amongst vendors.
- Assisting clients with light levels, background music requests, additions of chairs and tables, etc.
- On-site point person for catering, AV crew, setup crew, security and police representatives, etc.
- Completing event-specific reports, accident and injury reports, etc.
For performances:
- Acting as a lead House Manager, leading a part time support team and volunteer corps to success.
- Interacting with patrons, attendees, staff and volunteers.
- Managing program distribution.
- Supervising and orienting ushers and ensuring they have the necessary tools to lead patrons to their seats.
- Ability to enforce house policies and handle crisis situations in a polite and professional manner.
- Working closely with the Box Office and settling any ticketing disputes that might arise, and with the Stage Manager to ensure the proper start time of the show.
For all events in the building:
- Ensuring safety of all attendees and patrons by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis and assist with evacuating patrons from the building.
- Acting as hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, stage management, catering, etc.).
- Relaying accurate updates and minute-by-minute changes with onsite staff as well as managers.
- Keeping accurate notes of any venue related issues and/or requests, and whether they were able to be accommodated or not.
- Completing event-specific reports, accident and injury reports, etc.
- First in, last out responsible for unlocking and opening the building, and lock up at the end of the event.
- Other tasks as assigned, including scheduling of part-time staff and ushers, and more during slow weeks.
- Attend weekly meetings as needed.
- Ensuring all event spaces are presentable to patrons.
Qualifications
- 2+ year(s) experience in an arts-based or event-based environment. Academic coursework in arts management, hospitality, or related field may be substituted for up to 2 years of work experience.
- A Bachelor’s Degree in a related field is a plus.
- Must be willing and able to work a flexible schedule, to include some primarily office hours, as well as event hours on nights, weekends and holidays. Overtime may be required.
- Must have excellent verbal, written, and computer skills; experience with MS Word and Excel required, experience in EventBooking.com is a plus
- Must have proven leadership skills.
- A great attitude with a desire to find solutions to problems!
Pre-Employment Requirements
- Must submit to a criminal background check
- Applicants must be eligible to work in the United States
Physical Requirements
- Ability to move, transport and/or position various materials needed
- Activities may require sustained periods of movement, traversing, and positioning to meet event schedules and demands
- Ability to stand or remain in a stationary position for long periods of time
Pay and Benefits
Pay is commensurate with experience. Please state your salary requirements in your cover letter.
The CGMC provides a competitive benefit package that includes:
- Health, vision and dental insurance
- Paid time off
- 401(k)
- Parking in close proximity (walking distance)
NO PHONE CALLS
The CGMC is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
How to Apply
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